Customer Care Ambassador

3 weeks ago


Albany, New York, United States Qonto Full time
About Qonto

Qonto is a leading online SME banking platform in Europe, dedicated to providing a finance solution that businesses love. With a strong focus on customer satisfaction, we strive to create a work environment that allows our team members to excel in their roles.

Job Description

We are seeking a highly skilled Customer Care Officer to join our team in Barcelona. As a key member of our Operations department, you will be responsible for providing exceptional customer support and ensuring the smooth onboarding process for new clients.

Key Responsibilities:
  • Deliver sharp, quick technical support to customers via email, chat, and phone
  • Anticipate customer expectations and understand their needs to continuously improve our product
  • Set up internal processes to better respond to customer requests
  • Take ownership of continuous improvement methodologies
Requirements:
  • Customer-centric approach with empathy and adaptability
  • Team spirit oriented with excellent collaboration skills
  • Mastery of communication skills with excellent oral and written skills
  • Fluency in French and a good level of English
  • Experience in customer support within a fast-paced environment (bonus)
What We Offer:
  • A clear career path for professional growth
  • An international environment with teammates from around the world
  • A supportive team that helps each other succeed
  • New ways of working and continuous improvement methods
Perks:
  • A competitive salary package with healthcare, commute days off, and meal vouchers
  • Tailor-made Remote Policy
  • Alan health insurance
  • Partnership with
  • An inclusive environment with a real focus on parity
  • Access to a digital platform for mental health
  • Career tracks for Expert or Manager roles
Hiring Process:

We follow a structured hiring process, including a 60-minute video call with our Talent Acquisition Manager, a 60-minute video call with your future manager, a remote exercise, and video calls or onsite interviews with future team members. Our process typically lasts 20 working days, and offers are usually made within 48 hours.


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