IT Solutions Consultant
4 days ago
The estimated salary for this position is $75,000 - $100,000 per year, based on industry standards and the company's offerings. With over 29 years of experience, CSP partners with businesses across the Southeast, from small and mid-sized companies to large corporations and government entities.
Primary Responsibilities:
- Provide technical assistance via phone, remote access, and on-site visits
- Research, identify, and resolve reported technical issues
- Maintain effective communication with clients and resolve issues according to established SLAs
- Stay current with evolving technology solutions
- 2 years of technical experience in information technology solution support
- Associate degree in a computer-related field, A+ certification, or equivalent experience
- Exceptional customer service and communication skills
- Successful track record working for another Managed Services Provider (MSP)
- Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
- Proficiency in using Autotask, N-able, or similar PSA and RMM tools
CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, dedicated to making a positive impact on our people, our clients, and our community. We strive to create a balance between work and personal life and seek team members who share this commitment.
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