IT Solutions Consultant

4 days ago


Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time
IT Solutions PositionCSP, Inc. is a top-ranked Managed Services & IT Solutions Provider in North Carolina, offering a challenging opportunity for a Client Engineer with help desk experience. This role involves supporting various IT solutions in a diverse range of client environments and providing career growth opportunities.

The estimated salary for this position is $75,000 - $100,000 per year, based on industry standards and the company's offerings. With over 29 years of experience, CSP partners with businesses across the Southeast, from small and mid-sized companies to large corporations and government entities.

Primary Responsibilities:
  • Provide technical assistance via phone, remote access, and on-site visits
  • Research, identify, and resolve reported technical issues
  • Maintain effective communication with clients and resolve issues according to established SLAs
  • Stay current with evolving technology solutions
Qualifications:
  • 2 years of technical experience in information technology solution support
  • Associate degree in a computer-related field, A+ certification, or equivalent experience
  • Exceptional customer service and communication skills
  • Successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Proficiency in using Autotask, N-able, or similar PSA and RMM tools
About CSP, Inc.

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, dedicated to making a positive impact on our people, our clients, and our community. We strive to create a balance between work and personal life and seek team members who share this commitment.



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