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Store Director

2 months ago

Los Angeles, California, United States Crumbs and Whiskers Full time
Job Summary

We are seeking a highly skilled and experienced Store Director to lead our team at Crumbs & Whiskers. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of store operations.

Key Responsibilities
  • Operational Excellence
    • Oversee day-to-day store operations, ensuring seamless execution of processes and alignment with company standards.
    • Manage inventory, physical layout, and store appearance to maintain a clean, organized, and welcoming environment.
  • Financial Performance
    • Monitor store profitability, analyzing financial reports to identify areas for improvement and implement strategies to increase revenue.
    • Optimize product placement, manage expenses, and ensure all financial targets are met.
  • Team Leadership
    • Oversee payroll and labor planning to ensure adequate staffing levels while controlling costs.
    • Provide mentorship, training, and constructive feedback to staff, fostering a culture of continuous improvement, recognition, and high morale.
  • Customer Experience
    • Ensure every customer has an exceptional experience by maintaining high service standards and a warm, inviting atmosphere.
    • Address customer concerns promptly and professionally, ensuring all guests feel valued.
  • Vendor and Partner Relations
    • Maintain strong relationships with vendors, local rescues, partner cafes, and other partners to support store operations and initiatives.
    • Negotiate contracts, manage deliveries, and ensure partnerships are mutually beneficial.
  • Cat Care and Well-being
    • Oversee the health and well-being of the cats, ensuring a stress-free environment.
    • Promptly report any health issues to the appropriate parties and ensure all cats receive the care they need.
  • Event Coordination
    • Plan and execute in-store events, private bookings, and promotions to drive customer engagement and increase revenue.
    • Collaborate with marketing teams to promote these events effectively.
  • Problem-Solving
    • Proactively identify potential issues before they escalate, taking steps to resolve them quickly and effectively.
    • Work closely with the management team to develop strategies for continuous improvement.
Requirements
  • Minimum of 2 years of retail management experience, preferably in a customer-centric environment.
  • Strong communication skills, both verbal and written, to effectively relay product knowledge and services to staff and customers.
  • Proficiency with basic computer skills and a solid understanding of retail math for accurate financial management.
  • Excellent time management, organizational skills, and the ability to solve problems under pressure.
  • Flexibility to work a varied schedule, including weekends, to meet the unique demands of the business.
  • Must be fully vaccinated (two weeks post-second dose).
Qualities We're Looking For
  • A passionate, energetic, and high-spirited individual with a genuine love for cats and a deep commitment to the mission of Crumbs & Whiskers.
  • A natural leader who can motivate and inspire a team, building a positive, collaborative work environment.
  • Someone who thrives in a fast-paced environment, remaining calm and effective under pressure while maintaining high standards.
  • A strategic thinker with a creative approach to problem-solving, able to navigate challenges and find innovative solutions.
  • Detail-oriented and highly organized, with a focus on maintaining the highest standards in all aspects of the job.
  • Knowledgeable about cat care and health, with a commitment to ensuring the well-being of our feline friends.
  • Dedicated to bringing the fun and unique Crumbs & Whiskers experience to as many people as possible, creating memorable experiences for all our guests.
Job Type
  • Full-time (40+ hours per week)