Retail Store Director

2 weeks ago


Los Angeles, California, United States Jenna Cooper | LA Full time

The Retail Store Manager plays a pivotal role in ensuring the store runs efficiently, meets sales targets, and provides excellent customer service. This managerial position oversees all retail responsibilities within the shop, including staff management, scheduling, clienteling, customer service, sales strategy, and inventory control.

The job includes sales projections and goals, managing the inventory flow from receiving to tagging, transferring inventory between +COOP and any separate locations, responding to customer inquiries, and fulfilling online orders. The manager is responsible for delegating portions of this work to the other retail employees on the floor.

Key Responsibilities:

  • Lead a diverse team, fostering a positive work environment and inspiring motivation.
  • Develop and implement sales strategies to achieve targets and drive revenue.
  • Monitor sales performance metrics and adjust strategies as needed.
  • Ensure high levels of customer satisfaction by addressing concerns and resolving issues promptly.
  • Build and maintain personalized relationships with customers to enhance their shopping experience and drive loyalty.

Inventory Management:

  • Oversee inventory management, including stock levels, ordering, and loss prevention.
  • Collaborate with Merch and Buying Team for restocking and managing product deliveries and receiving.
  • Conduct regular inventory audits to minimize shrinkage and maintain accurate records.

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