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Customer Service Representative

2 months ago

Portland, Oregon, United States Natural Grocers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Good4U Crew Member. As a key member of our store team, you will play a critical role in delivering exceptional customer service and promoting a positive shopping experience for our customers.

Responsibilities
  • Provide world-class customer service, ensuring that every customer interaction is positive and memorable.
  • Assist with cashiering duties, including operating a cash register and handling customer transactions.
  • Support various departments within the store, including stocking, receiving, and maintaining a clean and organized store environment.
  • Participate in company initiatives, such as promoting special events and programs, and engaging with customers to drive sales and customer loyalty.
  • Gain product knowledge and stay up-to-date on store promotions and offerings.
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Previous retail experience, preferably in a customer-facing role.
  • Cashiering skills and ability to handle money accurately.
  • Ability to pass food safety training courses and/or certifications.
  • Attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Ability to work in a team environment and take direction from management.
Benefits

As a Good4U Crew Member, you will enjoy a range of benefits, including:

  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • Good4U Crew Member Discount
  • N*power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
Physical Demands

The physical demands of this role include:

  • Constantly lifting or carrying up to 10 lbs.
  • Frequently lifting or carrying 11-20 lbs.
  • Occasionally lifting or carrying 21-50 lbs.
  • Occasionally using the computer for data entry and mouse use.
  • Constantly walking, standing, using fine motor manipulations, gripping, bending, twisting, turning, and reaching outward for the duration of the work shift.
  • Frequently reaching above chest.
  • Occasionally sitting, squatting, kneeling, and climbing as needed.
Work Environment

This role is based in our Portland store, located at 5055 NE Martin Luther King Jr Blvd. The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and promoting a positive shopping experience.