Insurance Service Representative
4 weeks ago
We are seeking a highly skilled Insurance Service Representative to join our team at Warner Pacific Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring seamless communication with our sales consultants, brokers, and carriers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Analyze and resolve complex problems, often requiring minimal research.
- Interpret and explain policies, benefits, and guidelines to customers.
- Operate internal and external computerized systems to obtain and extract information, documents, and changes.
- Document inquiry outcomes for accurate tracking and analysis.
- Develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Research and analyze data to address operational challenges and customer service issues.
- Provide external and internal customers with requested information.
- Serve as a liaison between the customer and service providers.
Requirements:
- Active TEXAS Life and Health Insurance License.
- Minimum of a High School Diploma; advanced education or degree preferred.
- Minimum 1 year as a Broker Service Representative I or 1 year prior insurance service experience resulting from a combination of education and/or experience that would provide an equivalent background in terms of insurance knowledge and experience is desired.
- Excellent written and oral communication and interpersonal skills.
- Ability to understand and demonstrate the use of computer systems, computer programs, and office equipment as necessary.
- Ability to work additional hours beyond regular work schedules as necessary during our peak season to meet commitments to our customers and business needs.
What We Offer:
- Hourly Range: $32.45 per hour.
- Market-competitive benefits, including merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
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