Customer Service Representative

4 weeks ago


Neenah, Wisconsin, United States Alta Resources Full time
Customer Service Representative

Alta Resources is seeking a highly skilled Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for delivering best-in-class service and support to our customers through various channels, including phone, email, and chat. Your consultative approach will reflect the culture and philosophies of Alta and our clients, ensuring a positive and personalized experience for our customers.

Key Responsibilities:
  • Provide professional and quality service to customers through various channels.
  • Troubleshoot and resolve customer issues in a timely and effective manner.
  • Complete and maintain accurate records and paperwork.
  • Identify potential sales opportunities and up-sell related products.
  • Meet performance metrics, goals, and deadlines in a fast-paced environment.
Requirements:
  • High school diploma or equivalent required.
  • Previous work experience in customer service, sales, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.


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