Retail Store Supervisor

6 days ago


Columbia, Maryland, United States Perry Ellis International - Retail Full time
About the Role

Perry Ellis International - Retail is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key holder, you will play a vital role in supporting the Store Manager in all operations and sales management functions.

Key Responsibilities
  • Customer Experience
    • Provide exceptional customer service, ensuring that customers remain the top priority.
    • Achieve excellent scores on secret shopper reports.
    • Maintain a visually distinctive and impeccably maintained store environment.
    • Demonstrate awareness of store sales plans and results.
    • Promote merchandise and demonstrate product knowledge to customers.
  • Operational Responsibilities
    • Prioritize workflow through successful planning and time management.
    • Support appropriate staffing levels based on business trends and payroll guidelines.
    • Understand and comply with all company policies, procedures, and operations.
    • Support the Store Manager in maintaining the physical appearance and cleanliness of the store.
  • Visual, Brand, and Product Management
    • Participate in the execution of pricing strategies to achieve gross margin.
    • Support the execution of merchandise set up according to visual guidelines.
    • Communicate store inventory opportunities to the Store Manager.
  • People Responsibilities
    • Adhere to Human Resources standards and general practices.
    • Hold teams accountable for achieving results and communicate opportunities to Store Managers.
    • Manage conflict and empower teams in decision-making processes.
Requirements
  • Energetic and positive attitude.
  • 1-2 years of retail experience.
  • Flexible availability and reliable transportation.
  • Strong verbal and written skills.
  • Strong interpersonal communication and customer service skills.


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