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Store Lead

2 months ago

Columbia, Maryland, United States Tailored Brands Inc Full time
Job Summary

We are seeking a highly motivated and experienced Store Lead to join our team at Tailored Brands Inc. As a Store Lead, you will play a critical role in supporting store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.

Key Responsibilities
  • Leadership: Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Modeling Company Values: Model company values and lead by example as an active coach.
  • Communication: Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Recruitment and Diversity: Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.
Performance Metrics
  • Supporting Business Plans: Support the management team in the achievement of store business plans, including sales, customer service and operational goals.
  • Business Insights: Understand how to leverage store reports to understand decisions made to drive the store business.
  • Business Outreach: Participate in driving business outreach opportunities and communicate leads to Store Manager.
  • Performance Development: Identify performance opportunities and partner with management team to contribute to development plans.
Operational Excellence
  • Staffing and Training: Partner with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Operational Knowledge: Assist management team with training store staff on all internal operational functions as assigned.
  • Corporate Communication: Stay informed on corporate communication, directives, initiatives, policies and procedures.
  • Program Implementation: Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Workplace Culture
  • Engagement and Inclusion: Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Culture of Learning: Support a culture of learning and development, ensuring training tools are leveraged.
  • Leadership and Motivation: Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Store Meetings: Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience
  • Customer Service: Assist in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Customer Feedback: Leverage customer feedback to prevent or resolve customer concerns.
  • Visual Merchandising: Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications
  • Experience: Minimum of 1 year of Retail or Sales experience.
  • Skills: Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
  • Personal Qualities: Self-motivated, results oriented, strategic thinker.
  • Leadership Skills: Strong organizational and leadership skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Demonstrates active listening and problem-solving skills.
  • Training and Development: Proven ability to train and develop high performing store teams.
  • Technical Skills: Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Physical Requirements: Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.