Retail Sales Associate
3 days ago
About Westlake Ace Hardware
A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. As a company founded on strong core values, we strive to deliver exceptional customer service and provide a positive shopping experience for our customers.
Job Summary
The Cashier is a key member of our sales team, responsible for providing excellent customer service and ensuring a smooth checkout experience for our customers. This role involves operating a cash register, handling customer transactions, and maintaining a clean and organized store environment.
Key Responsibilities
- Customer Service
- Project a positive and friendly demeanor to provide excellent customer service.
- Greet customers entering and throughout the store, thanking them by name when possible.
- Clear customer checkout lines quickly and efficiently.
- Answer and monitor all calls and pages promptly and effectively.
- Communicate any problems or issues that require management assistance.
- Build product knowledge and assist customers with store layout and product location.
- Register Operations
- Follow all cash register transaction procedures.
- Responsible for balancing the register drawer.
- Adhere to any store programs or promotions that require implementation at the cash registers.
- Participate in store and cashier meetings.
- Front End Appearance and Upkeep
- Keep the front end, including checkout areas and entrance doors, neat and clean at all times.
- Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
- Ensure fresh ads are stocked in shopping carts at all times.
- Ensure forms and supplies are stocked at all times.
- Assist with decorating the front end according to the store program.
- Call for cart pickups when necessary.
- Inform management when merchandise returns need to be put away.
- Core Values
- Exhibit and incorporate our core values into daily decisions and interactions with others:
- Service - Amaze our customers, associates, and communities by delivering on our helpful promise.
- Passion - Show our love for the work we do, our customers, and our associates.
- Respect - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
- Integrity - An authentic commitment to moral and ethical behavior.
- Teamwork - Together we can achieve extraordinary things.
- Excellence - A disciplined approach to achieve outstanding results through continuous improvement.
- Exhibit and incorporate our core values into daily decisions and interactions with others:
- Requirements
- High school or GED equivalent.
- Cashier experience preferred. Customer service experience preferred.
- Ability to stand, walk, lift (up to 25lbs), and climb.
Compensation
$12.75-$15.00/hour
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