Customer Service Representative

5 days ago


Santa Monica, California, United States PostScan Mail Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at PostScan Mail. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and complete information to customers regarding our services and products
  • Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with company policies and procedures to ensure compliance and quality service

Requirements and Skills:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in MS Office Suite, particularly MS Excel

Benefits:

  • Competitive hourly rate: $17.50 - $19.00 per hour
  • Full-time schedule: 40 hours per week, Monday - Friday, 9:00am - 5:30pm
  • Benefits package, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance


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