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Client Support Specialist

2 months ago


Burlington, North Carolina, United States Schurz Communications Foundation, Inc. Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CSSR101360

Job Overview

Key Responsibilities:

  • Adapt and excel in delivering exceptional customer service within the industry.
  • Promote and sell company offerings effectively.
  • Investigate customer inquiries, process payments, and adjust billing as necessary.
  • Meet sales targets by acquiring new clients and upselling services.
  • Follow up on sales leads and ensure closure.
  • Address and resolve customer account concerns.
  • Execute additional tasks as assigned by management.
  • Provision service orders through various user interfaces.
  • Maintain a professional representation of the company through appearance and customer interactions.
  • Adhere to safety protocols and comply with company policies.
  • Demonstrate proficiency in the English language.

Qualifications:

Essential Requirements:

  • High school diploma or GED is mandatory.
  • Preferred post-secondary education.
  • Willingness to engage in certification and development programs.
  • Minimum of 3 years of relevant technical or electronic experience.
  • Strong organizational and prioritization skills.
  • Proficient in using personal computers and software applications (e.g., word processing, spreadsheets, billing systems).
  • Basic mathematical knowledge.
  • Familiarity with phone etiquette and de-escalation techniques.
  • Ability to communicate effectively, educate clients, and promote company services.
  • Capacity to work independently and manage daily tasks efficiently.
  • Flexibility to handle multiple responsibilities simultaneously.

Preferred Qualifications:

  • Understanding of video, broadband, and telecommunication products and services.
  • Ability to apply problem-solving techniques with advanced broadband equipment.

What We Offer:

Joining Schurz Communications means becoming part of an award-winning team. We provide a comprehensive benefits package, including health and dental insurance, a 401(k) plan, generous paid time off, a wellness program, employer-paid disability coverage, paid volunteer time, and parental leave. We are dedicated to fostering an environment that empowers employees to develop their skills and reach their full potential. Our mission is to enhance the organization for future generations of customers, employees, communities, and stakeholders.

Strategic Objectives:

  • Attract and retain top talent through effective communication and investment.
  • Drive revenue growth by cultivating mutually beneficial customer relationships.
  • Encourage innovation and collaboration for a better future.
  • Continuously improve operational performance for sustained growth.