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Heavy Duty Parts Sales Specialist

2 months ago

San Jose, California, United States FleetPride Full time

{"title": "Heavy Duty Parts Sales Specialist", "description": "\u003Cp\u003EAt FleetPride, we're the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. We're looking for a skilled Heavy Duty Parts Sales Specialist to join our team.\u003C/p\u003E\u003Cp\u003EAs a Heavy Duty Parts Sales Specialist, you will be responsible for providing exceptional customer service by phone or in person, identifying customer needs, and suggesting related parts for full service. You will also be responsible for determining sales prices, handling warranty or defective parts, and maintaining confidentiality of pricing lists and structures.\u003C/p\u003E\u003Cp\u003E**Key Responsibilities:**\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EHelp determine and obtain heavy-duty parts for customers as requested by phone or in person.\u003C/li\u003E\u003Cli\u003ESuggest sale of related parts for full service.\u003C/li\u003E\u003Cli\u003ELocate and obtain ordered part for customer from central warehouse or branch.\u003C/li\u003E\u003Cli\u003EDetermine sales price for customers for each sale in accordance with company procedure.\u003C/li\u003E\u003Cli\u003EHandle warranty or defective parts for customers in accordance with company procedure.\u003C/li\u003E\u003Cli\u003EWrite up approved charge sale in accordance with company procedure.\u003C/li\u003E\u003Cli\u003ESpecial order parts on an emergency basis when necessary and appropriate.\u003C/li\u003E\u003Cli\u003EProcess approved credits for customer when merchandise is returned.\u003C/li\u003E\u003Cli\u003EMaintain confidentiality of pricing lists and structures as required by company procedure.\u003C/li\u003E\u003Cli\u003EAnswer customers' questions about products, prices, availability, and product features.\u003C/li\u003E\u003Cli\u003EProvide customers with current product catalogs.\u003C/li\u003E\u003Cli\u003EUtilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.\u003C/li\u003E\u003Cli\u003EEnsure that counter parts area is clean and in order. Ensure that display areas encourage sales.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E**Requirements:**\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMinimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred.\u003C/li\u003E\u003Cli\u003EIntermediate knowledge level of Windows XP (excel, word and outlook).\u003C/li\u003E\u003Cli\003EActive Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.\u003C/li\u003E\u003Cli\u003ECommunicating: Conveying information to others in an effective manner.\u003C/li\u003E\u003Cli\u003ETime management: Managing one's time and the time of others.\u003C/li\u003E\u003Cli\u003EPersuasion: Persuading others to change their minds or behavior.\u003C/li\u003E\u003Cli\u003EService orientation: Actively looking for ways to help people.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E**Work Environment:**\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EInside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise\u003C/li\u003E\u003Cli\u003EThe information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site-specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAt FleetPride, we're committed to providing our customers with the best possible service and support. If you're a motivated and customer-focused individual who is passionate about heavy-duty parts sales, we encourage you to apply for this exciting opportunity.\u003C/p\u003E"}