Customer Support Advocate

2 weeks ago

New Orleans, Louisiana, United States PosiGen Full time

Become a Key Player in Customer Satisfaction

As a Bilingual Customer Experience Specialist, you will be instrumental in providing an exceptional journey for our clients. Your responsibilities will include addressing inquiries related to system functionality and upkeep, managing both incoming and outgoing communications with professionalism, and adhering to both regulatory standards and company protocols. Your main objective will be to deliver consistent, high-quality service, meet financial goals, and fulfill call performance metrics. You will have access to a comprehensive benefits package, including Dental, Health, Vision, Paid Time Off, 401k, Family and Medical Leave Act, Disability Leave, Paid Holidays, and more. This position is based at our corporate office and offers hourly pay along with commission opportunities.

Key Responsibilities

Respond to inquiries about contractual commitments, system performance, and maintenance.Manage incoming and outgoing calls to clients.Adhere to regulatory and company policies consistently.Provide a professional and reliable level of service at all times.Meet established financial goals and call performance metrics.Handle each interaction promptly and accurately, ensuring records are updated accordingly.

Required Skills

Ability to work independently and manage workload effectively.Persuasive, persistent, and self-driven.Demonstrates empathy, assertiveness, tact, and resilience.Capable of relating to individuals from diverse backgrounds.Ability to manage over 30 inbound/outbound communications daily.Typing proficiency of at least 45 words per minute.Adaptable to a fast-paced and evolving environment.

Core Competencies

Commitment to Excellence – Recognize what needs to be accomplished and take initiative to exceed job expectations.Corporate Values – Understand, embrace, and integrate the company’s core values into daily responsibilities.Customer Service - Anticipate and respond to current and future needs by delivering outstanding service to internal stakeholders.Safety and Security – Foster a safe working environment for all employees.Team Collaboration – A resourceful team player who builds and maintains strong relationships within and outside the organization.

Qualifications

Minimum of two years in a customer service role.Experience with Salesforce is advantageous.Familiarity with Google Workspace is preferred.Strong written and verbal communication skills are essential.Demonstrated excellence in customer service is required.

Physical Requirements

Employees must meet the physical demands necessary to perform the essential functions of this role effectively.Regularly required to communicate verbally and audibly. Frequently required to stand, walk, use hands for various tasks, and reach with arms.Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Statement

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