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Customer Service Advocate
2 months ago
Become a Key Player in Customer Engagement
As a Bilingual Customer Experience Specialist, you will be instrumental in providing an exceptional journey for our clients. Your responsibilities will include addressing inquiries related to system functionality and upkeep, managing both incoming and outgoing communications with professionalism, and ensuring compliance with all regulatory and organizational standards. Your main objective will be to maintain a high standard of service, achieve financial goals, and meet call performance metrics. You will benefit from our comprehensive packages, which include Dental, Health, Vision, Paid Time Off, 401k, Family Medical Leave Act, Disability Leave, Paid Holidays, and more. This position is based at our corporate office.
Key Responsibilities
Respond to inquiries regarding contractual commitments, system performance, and maintenance.Handle incoming and outgoing communications with clients.Adhere to regulatory and organizational policies consistently.Provide a reliable and professional level of service at all times.Meet established financial goals and call performance metrics.Manage each communication efficiently and accurately, updating records as necessary.Required Skills
Ability to work autonomously and prioritize tasks effectively.Strong persuasive skills, persistence, and self-motivation.Empathetic, assertive, tactful, and resilient demeanor.Capable of connecting with individuals from diverse backgrounds.Proficient in managing 30+ inbound/outbound communications daily.Typing speed of at least 45 words per minute.Adaptability to a dynamic and fast-paced environment.Core Competencies
Commitment to Excellence – Recognize objectives and take proactive steps to achieve high standards beyond expectations.Corporate Values – Understand and integrate the company's core values into daily responsibilities.Customer Service - Anticipate and respond to current and future needs by delivering outstanding service to internal stakeholders.Safety and Security – Foster a safe working environment for all employees.Team Collaboration – A resourceful team player who cultivates and maintains collaborative relationships within and outside the organization.Qualifications
Minimum of two years in a customer service role.Experience with Salesforce is advantageous.Familiarity with Google Workspace is preferred.Exceptional written and verbal communication skills are essential.Demonstrated excellence in customer service experience and skills.Physical Requirements
Employees must meet the physical demands outlined to perform essential job functions successfully.Regularly required to communicate effectively. Frequently required to stand, walk, use hands for handling, and reach with arms.Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Equal Employment Opportunity Statement
