Client Services Representative II for Association Support
2 weeks ago
Company Overview:
Truist Financial Corporation stands as a leading financial institution in the nation, resulting from the significant merger of BB&T and SunTrust. Our commitment to fostering a diverse workforce and ensuring equal opportunities is unwavering as we transition to the Truist brand.
Job Title: Association Services Client Service Representative II
- Deliver outstanding service experiences to both external clients and internal departments.
- Address client inquiries and resolve challenges while complying with organizational policies and procedures.
- Guide and mentor junior team members, handling client grievances with professionalism.
- Maintain the confidentiality of client data and adhere to the organization's authentication protocols.
Key Responsibilities:
- Manage a substantial volume of service requests in accordance with established procedures.
- Provide assistance to Relationship Sales Managers and the management team.
- Cultivate knowledge of various applications to effectively respond to client inquiries.
- Serve as a mentor and escalate issues to supervisors when necessary.
Qualifications:
Required Qualifications:
- High School diploma or equivalent
- Minimum of three years in client service and operational roles
- Excellent communication and problem-solving abilities
- Proficiency in basic computer applications and interpersonal skills
Preferred Qualifications:
- Associate's degree
- Bilingual capabilities
- Strong data entry skills and advanced proficiency in Excel
- Familiarity with banking operations
Application Process:
We have adapted our interview and onboarding procedures to prioritize safety and convenience. Interviews will primarily be conducted digitally using our Modern Hire video tool, with in-person options available. We are committed to supporting candidates throughout the process.
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Clearwater, United States Truist Financial Corporation Full timeCompany Overview:Truist Financial Corporation stands as a leading financial institution in the nation, resulting from the significant merger of BB&T and SunTrust. We are dedicated to fostering a diverse workforce and ensuring equal opportunities for all individuals.Position Title: Association Services Client Service Representative IIDeliver outstanding...
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