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Executive Director of Operations

2 months ago

Knoxville, Tennessee, United States IHOP Full time

Job Summary

IHOP is seeking a highly skilled and experienced leader to fill the role of General Manager. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and driving business growth.

Key Responsibilities

  • Monitor and manage the daily activities, performance, and workload of your team to ensure seamless execution of our business objectives.
  • Foster a positive and productive work environment by promoting teamwork, respect, accountability, and trust among team members.
  • Reward and discipline team members, address complaints, and resolve problems in a fair and timely manner.
  • Develop and implement strategies to drive sales growth, improve guest satisfaction, and increase employee engagement.
  • Ensure compliance with local, state, and federal regulations by maintaining accurate records and adhering to safety protocols.
  • Verify that equipment and facilities are in good working order and meet federal guidelines.

Requirements

  • 2+ years of management experience in a fast-paced, casual dining environment.
  • Proficiency in Microsoft Office, including Word and Excel.
  • Valid driver's license and reliable transportation.
  • Willingness to undergo a background check upon hire.
  • Proven leadership skills and ability to motivate and develop high-performing teams.