Customer Experience Manager
3 weeks ago
We are Massachusetts Coastal Railroad LLC, a dynamic and growing railway company. We are currently seeking a skilled Customer Experience Manager - Train Operations to join our team.
About the Role
This is a critical role at our organization, responsible for ensuring the highest level of customer satisfaction across all our train operations. The Customer Experience Manager - Train Operations will be the primary point of contact for customer inquiries and concerns, resolving issues promptly and professionally. You will also be responsible for overseeing daily depot activity, ensuring accuracy in reservations, facilitating special requests, and managing a team of depot staff.
Key Responsibilities
This role involves a range of key responsibilities, including:
- Ensuring accuracy in reservations and facilitating special requests
- Managing a team of depot staff, including scheduling, hiring, and training
- Resolving customer issues and providing exceptional customer service
- Processing nightly deposits and overseeing depot finances
- Collaborating with other departments to promote train sales and ridership
Requirements
To be successful in this role, you will need:
- Experience in hospitality, tourism, or a related field
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Able to work in a fast-paced environment and delegate tasks to others
- Familiarity with Fare Harbor tour and activity booking solution
What We Offer
We offer a competitive salary of $65,000 per year, based on the location and the job description. This is a full-time, non-exempt position primarily based in Hyannis, MA, but may require working out of multiple locations including Buzzards Bay and Taunton. We also offer opportunities for career growth and advancement within our organization.
About Us
We are Massachusetts Coastal Railroad LLC, a dynamic and growing railway company dedicated to providing exceptional customer experiences across our train operations. With a strong commitment to customer satisfaction and employee development, we are an ideal place to build a rewarding career.
How to Apply
This position is currently accepting applications. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply.
-
Sales Consultant
4 weeks ago
Hyannis, Massachusetts, United States AT&T Full timeUnlock Your Sales Potential with AT&TWe're offering a location-specific $1,000 Sign on Bonus for external candidates, including this location. This is a fantastic opportunity to take your sales career to the next level by creating meaningful connections with every customer. With AT&T's full suite of products at your fingertips, you'll have the power to meet...
-
Depot and Customer Relations Manager
1 month ago
Hyannis, Massachusetts, United States Massachusetts Coastal Railroad LLC Full timeJob Title: Depot and Customer Relations ManagerCape Cod Central Railroad is seeking a highly skilled Depot and Customer Relations Manager to oversee daily Depot activity, ensuring accuracy in reservations, facilitating special requests, and delivering a positive, high-quality customer experience.Key Responsibilities:Ensure accuracy in reservations and...
-
Customer Service Ambassador
4 weeks ago
Hyannis, Massachusetts, United States Stop & Shop Full timeAbout Stop & Shop:We're committed to creating a workplace where every associate feels valued, respected, and empowered to succeed.At Stop & Shop, we believe in putting our customers first and providing exceptional service to build lasting relationships.We're dedicated to making a positive impact in our communities and helping our customers make the small...
-
Customer Service Representative
1 month ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob SummaryThe Customer Service Specialist provides exceptional customer service by addressing customer inquiries and resolving issues. This role involves establishing and maintaining electronic banking relationships, providing ongoing support to drive digital adoption, and proactively offering information about banking products and services to deepen...
-
Customer Service Representative
1 month ago
Hyannis, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...
-
Service Team Manager
4 weeks ago
Hyannis, Massachusetts, United States Chipotle Full timeKey Responsibilities:As a Service Leader at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. This includes monitoring food quality, resolving food quality issues, and supporting food safety practices. Additionally, you will help to resolve customer incidents and work to ensure positive customer experiences....
-
Scheduling Manager
1 month ago
Hyannis, Massachusetts, United States Hyannis Air Service Inc Full timeJob Title: Scheduling ManagerWe are seeking a highly skilled Scheduling Manager to join our team at Hyannis Air Service Inc. The successful candidate will be responsible for optimizing our flight schedules to maximize revenue opportunities.Key Responsibilities:Identify new revenue opportunities within the schedule based on market demand and crew/aircraft...
-
Store Operations Manager
1 month ago
Hyannis, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesStore Operations: Assist with opening and closing the store, including starting up...
-
Territory Sales Manager
1 month ago
Hyannis, Massachusetts, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full timeJob SummaryWe are seeking a highly motivated and experienced Territory Sales Manager to join our team at DAIKIN COMFORT TECHNOLOGIES DIST INC. The successful candidate will be responsible for developing and executing sales strategies to drive revenue growth within their assigned territory.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue...
-
Restaurant Operations Manager
4 weeks ago
Hyannis, Massachusetts, United States Domino's Franchise Full timeJob SummaryAs a Restaurant Operations Manager at Domino's Franchise, you will oversee the daily operations of our Hyannis location, ensuring seamless execution of our business strategy. Your key responsibilities will include managing daily restaurant operations, monitoring compliance with health and safety regulations, scheduling and receiving deliveries,...
-
Customer Service Representative
3 weeks ago
Hyannis, Massachusetts, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to...
-
Territory Sales Manager
1 month ago
Hyannis, Massachusetts, United States Daikin Full timeAbout the RoleWe are seeking a highly motivated and experienced Territory Sales Manager to join our team at Daikin. As a key member of our sales team, you will be responsible for driving sales growth and revenue within your assigned territory.Key ResponsibilitiesDevelop and execute sales strategies to achieve sales targets and grow revenue within the...
-
Construction Project Manager
4 weeks ago
Hyannis, Massachusetts, United States Michael Page Full timeConstruction Superintendent - Custom Residential ProjectMichael Page is seeking an experienced Construction Superintendent to oversee day-to-day operations on high-end residential construction sites.Key Responsibilities:Manage project schedules, budgets, and quality control to ensure timely delivery.Coordinate and communicate with subcontractors, suppliers,...
-
Construction Project Manager
4 weeks ago
Hyannis, Massachusetts, United States Michael Page Full timeAbout Our ClientMichael Page is a leading recruitment agency specializing in high-end residential construction projects. Our client, a well-established general contractor, has built a reputation for delivering exceptional custom homes and renovations throughout Cape Cod and surrounding areas.Job DescriptionAs a Construction Superintendent, you will oversee...
-
Case Manager CBDS
1 month ago
Hyannis, Massachusetts, United States Cape Abilities Full timeJob Title: Case Manager CBDSJob Summary:Cape Abilities is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for managing Individual Service Plans and quarterly reviews for adults with disabilities.Key Responsibilities:Coordinate and create Individual Service Plans and annual and semi-annual reports in HCIS...
-
Hyannis, Massachusetts, United States Michael Page Full timeJob SummaryWe are seeking a highly skilled Key Account Sales Manager to join our team at Michael Page. The successful candidate will be responsible for developing and implementing strategic sales and account management plans to meet annual sales objectives.Key ResponsibilitiesProvide customer quotes, manage contract negotiations, and handle pricing, lead...
-
Construction Site Manager
4 weeks ago
Hyannis, Massachusetts, United States Michael Page Full timeJob SummaryMichael Page is seeking a skilled Construction Superintendent to oversee day-to-day operations on high-end residential construction sites. This is a challenging and rewarding role that requires strong leadership and communication skills to effectively coordinate teams and ensure timely delivery.Key ResponsibilitiesManage project schedules,...
-
Senior Financial Manager
4 weeks ago
Hyannis, Massachusetts, United States Cape Cod Hospital Full timeJob Summary:The Director of Accounting and Finance at Cape Cod Hospital is responsible for managing the general accounting functions, including general ledger, accounts payable, and internal and external reporting. This role requires a strong leader who can direct the accounting and financial reporting function of the hospital, coordinate and oversee the...
-
Residential Operations Manager
4 weeks ago
Hyannis, Massachusetts, United States The May Institute Inc Full timeJob Summary: We are seeking a highly skilled and experienced professional to serve as the Assistant Residential Director at The May Institute Inc. This is a full-time position that includes Monday through Friday flexibility and on-call responsibilities.Key Responsibilities:Ensure residential programs meet all regulatory and procedural standards.Oversee...
-
AFC Case Manager
1 month ago
Hyannis, Massachusetts, United States Cape Abilities Full timeJob Title: AFC Case ManagerAt Cape Abilities, we are seeking a compassionate and dedicated AFC Case Manager to join our team. As a key member of our nursing and care management team, you will provide social work services that facilitate the screening of new family homes and participants, and assist in matching and placement services to participants.Key...