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Sales Order Specialist

2 months ago

Charleston, West Virginia, United States Lumos Network Operating Company Full time
Position Overview:

The Lumos Network Operating Company is seeking a dedicated Order Coordinator to ensure the accuracy and integrity of sales orders prior to the post-sales engagement process. This role involves creating and managing order workflows as needed.

Key Responsibilities:
  • Conduct thorough audits of sales orders to confirm that all data is precise and complete.
  • Facilitate order modifications resulting from pre-installation changes, post-installation disputes, and rate adjustments.
  • Develop internal project workflows for various order types and network changes.
  • Provide guidance to internal teams, including Sales, Legal, Finance, and Project Management, on pre/post-sales processes.
  • Collaborate with customers to promptly resolve any discrepancies or issues identified during audits.
  • Assist in updating orders, which may involve re-rating or re-terming existing orders.
  • Manage and maintain system data to ensure accuracy and consistency throughout the data lifecycle.
  • Prepare management reports as necessary and perform additional tasks as assigned.

Qualifications:
  • High School Diploma required; Bachelor's Degree or equivalent experience preferred.
  • A minimum of 2 years of experience in the telecommunications sector is desirable.
  • Proficiency in MS Office applications.
  • Strong verbal and written communication skills, with the ability to convey information clearly and persuasively.
  • Ability to work independently in a fast-paced environment while demonstrating integrity and professionalism.
  • Commitment to supporting customer needs with a strong work ethic.

Equal Opportunity Employer:
The Lumos Network Operating Company is an equal opportunity employer and does not discriminate based on any protected characteristic. We are committed to providing reasonable accommodations under applicable laws.