Current jobs related to Client Success Strategist - Salt Lake, Utah - Red Points

  • Strategist - Brand Planner

    4 weeks ago

    Salt Lake, Utah, United States Love Communications Full time

    Job Title: StrategistWe are seeking a highly skilled Strategist to join our team at Love Communications, a full-service marketing and communications agency based in Salt Lake City. As a Strategist, you will play a key role in developing and implementing brand strategies that drive business growth and success.Key Responsibilities:Lead the development of brand...

  • Tax Strategist

    2 weeks ago

    Salt Lake, Utah, United States XIT CPAs Full time

    Job DescriptionWe are seeking a highly skilled Tax Strategist to join our team at XIT CPAs. As a Tax Strategist, you will work closely with our clients to develop and implement tax-optimized plans that help them achieve financial freedom.Key Responsibilities:Manage a book of clients and conduct quarterly strategy and advisory meetings.Provide proactive...

  • Senior Sales Strategist for Defense Solutions

    5 days ago

    Salt Lake, Utah, United States Coda Octopus Colmek Full time

    Coda Octopus Colmek, a premier engineering firm in the defense industry, is seeking a highly skilled Senior Sales Strategist to lead our business development efforts. Located in Salt Lake City, with frequent visits to our Panama City Office, this role offers a unique opportunity to drive sales strategy and develop new business opportunities for our...

  • Client Success Manager

    2 weeks ago

    Salt Lake, Utah, United States AuctionIQ Full time

    Job OverviewAuctionIQ is seeking a skilled Client Success Manager to join our team. This role is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and helping them achieve their business goals through the effective use of our processes/services.The ideal candidate will have excellent communication...

  • Client Success Manager

    6 days ago

    Salt Lake, Utah, United States Resource Innovations Full time

    Job DescriptionResource Innovations is seeking a highly skilled Client Success Manager to support client onboardings and delivery of steady state account management. As a Client Success Manager, you will work closely with clients to identify their needs and develop plans for delivery. You will also coordinate all communications and meetings regarding various...

  • Customer Success Strategist

    7 days ago

    Salt Lake, Utah, United States HealthEdge Full time

    About the Role:The Customer Success Executive will be responsible for maintaining and advancing the overall customer relationship, focusing on how HealthEdge can solve and advance our customer's critical business objectives over time.Key Responsibilities:Be a trusted advisor to executive-level decision makers and other stakeholders, maintaining a delighted...

  • Client Success Management Lead

    7 days ago

    Salt Lake, Utah, United States Resource Innovations Full time

    Job DescriptionResource Innovations is seeking a highly skilled and motivated Client Success Management Lead to join our dynamic team. As a Client Success Management Lead with Resource Innovations, you will lead strategy and decision-making for the Client Success team, guide client onboardings, and oversee client relationships for all RI Client Services...

  • Client Success Agency Liaison

    6 days ago

    Salt Lake, Utah, United States INFUSE Full time

    Job DescriptionAt INFUSE, we're seeking a skilled Client Success Agency Liaison to join our team. As a key member of our organization, you will be responsible for establishing and nurturing relationships with B2B agencies, ensuring their success and satisfaction with our services.This role involves proactive communication, problem-solving, acquiring new...

  • Digital Marketing Strategist

    2 weeks ago

    Salt Lake, Utah, United States Coral LLC Full time

    Coral LLC is seeking a talented Digital Marketing Strategist to drive growth and optimize ad performance.We are looking for a seasoned professional to develop and execute a data-driven paid media strategy across various digital platforms. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to manage...

  • Customer Success Strategist

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives and driving product adoption.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite and...

  • Customer Success Strategist

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite, demonstrating how to integrate it...

  • Client Success Team Lead

    2 weeks ago

    Salt Lake, Utah, United States American Income Life AO - Nicholas Poborsky Full time

    Job OverviewA Sales Representative plays a pivotal role in driving business growth by promoting and selling products or services to clients. They work closely with customers to understand their needs, offer tailored solutions, and secure deals. This role emphasizes building strong relationships and ensuring customer satisfaction.Key ResponsibilitiesPresent...

  • Senior Copywriter and Brand Strategist

    2 weeks ago

    Salt Lake, Utah, United States MRM Full time

    Job Title: Associate Creative Director, CopyAbout the Role:MRM Salt Lake City is seeking a highly skilled Associate Creative Director, Copy who excels in developing cutting-edge marketing solutions for globally recognized brands. As a seasoned copywriter and brand strategist, you will be responsible for generating strategically sound ideas that elevate the...

  • Client Success Team Lead

    1 week ago

    Salt Lake, Utah, United States American Income Life AO - Nicholas Poborsky Full time

    Job DescriptionAt American Income Life AO - Nicholas Poborsky, we're seeking a skilled Sales Representative to drive business growth by promoting and selling products or services to clients. This role emphasizes building strong relationships and ensuring customer satisfaction.Key Responsibilities:Present and demonstrate products or services to prospective...

  • Customer Success Manager

    6 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team at Chargezoom, a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions.As a key member of our team, you will be responsible for acting as the main point of contact and product expert during your clients' first...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    At Chargezoom, we're on a mission to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We're currently searching for a highly motivated and experienced Customer Success Manager to join our Client...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...

  • Customer Success Manager

    3 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success Manager Opportunity at ChargezoomWe're seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. As a key member of our team, you will be responsible for onboarding and educating clients on the Chargezoom platform, ensuring they set up their automations in the most efficient way possible, and...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a rapidly expanding SaaS fintech company, is dedicated to delivering innovative payment solutions. Our mission is to simplify internal financial processes and empower main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software...

Client Success Strategist

2 months ago

Salt Lake, Utah, United States Red Points Full time

About Red Points

Red Points stands as the leading solution for reclaiming digital revenue.

With over 1,300 organizations depending on our platform to combat counterfeiting, piracy, impersonation, and distribution misuse, we empower businesses to recover their rightful earnings.

Our team of more than 270 professionals, with offices in key global cities, has transformed an industry traditionally dominated by service providers, offering a scalable and cost-efficient solution. Recently, we secured significant funding and achieved B Corp Certification, highlighting our commitment to fostering a safer and more sustainable Internet.

Join us in our mission to enhance online safety.

Role Overview

As a Customer Success Manager, you will engage continuously with our clients to ensure an exceptional customer experience while effectively managing our churn rate. Your role will involve strategically guiding customers to maximize the value of our offerings and assist them in achieving their business objectives through online revenue protection.

Your expertise in relationship management, innovative problem-solving, and customer success will be pivotal in driving favorable business outcomes for our clients. You will be accountable for optimal user adoption, revenue retention and growth, as well as fostering customer advocacy.

  • Outcome Orientation: You will oversee a portfolio of customers, acting as their strategic advisor to ensure their success with Red Points.
  • Adoption Facilitation: You will actively track account usage throughout the relationship, ensuring high engagement with Red Points products by analyzing data, metrics, and industry trends, implementing strategies that demonstrate how customers can enhance their workflows.
  • Renewal Management: You will lead the renewal discussions directly with clients, including C-Suite executives, from gathering requirements to finalizing agreements, while collaborating with internal teams to address at-risk accounts.
  • Account Growth: You will identify and pursue expansion opportunities, guiding customers through key success milestones and strategizing plans to increase their investment.
  • Customer Advocacy: You will represent customer feedback and advocate for product enhancements, collaborating with internal teams to drive necessary changes.
  • Industry Knowledge: You will cultivate a deep understanding of IP and brand protection by staying informed on industry developments and best practices.

Candidate Profile

  • Exceptional relationship-building skills, capable of fostering trust with clients at all levels within complex organizations, elevating Red Points from a vendor to a valued partner.
  • Commercially astute, skilled at identifying, nurturing, and capitalizing on growth opportunities within your existing customer base.
  • Proficient in conducting engaging onsite and virtual business reviews, utilizing performance metrics to influence strategic discussions.
  • A collaborative team player with a positive outlook, strong interpersonal abilities, and adept at multitasking.
  • Comfortable navigating ambiguity and adept at shifting priorities as needed.
  • Organized and capable of thriving under pressure in a dynamic environment, ensuring that both urgent and important tasks receive appropriate attention.
  • Emotionally intelligent, able to adapt your communication style to suit diverse audiences.
  • Product-savvy, able to articulate the product vision and deliver compelling demonstrations that showcase its impact on client businesses.
  • Driven by results and committed to excellence.

Technical Qualifications

  • Bachelor's degree in Law, Business, Finance, IT, or a related field.
  • 3-4 years of experience in customer management, professional services, or customer-facing roles, ideally within a SaaS technology context.
  • Proven track record in managing a customer portfolio with successful forecasting and quota achievement.
  • Expertise in negotiation, with experience in managing upsells and identifying new growth opportunities.
  • Strong communication, presentation, and active listening skills, demonstrating clarity and confidence in all interactions.
  • Data literate, comfortable with analyzing and interpreting data sets, and capable of engaging with technical teams.
  • Familiarity with Gainsight is advantageous.

Preferred Qualifications

  • Experience in a similar role within a software solution environment.
  • Background in Intellectual Property Law.
  • A combination of relevant education and experience.

What We Offer

  • Supportive leadership that values your contributions to the company's success.
  • A culture of learning with personalized development plans focused on your growth.
  • A vibrant startup atmosphere with engaging team-building activities.
  • Comprehensive medical, dental, and vision insurance with generous contributions.
  • 401(k) matching for your retirement savings.
  • Paid parental leave for all caregivers.
  • A flexible work environment that promotes work-life balance.

We are an equal opportunity employer and celebrate diversity within our workforce. We welcome all applicants regardless of background.

At Red Points, we believe that true success begins with hiring exceptional talent, empowering them to excel, and ensuring a positive and enjoyable work experience.