Clinical Support Associate
4 weeks ago
Pandya Medical Center - Lawrenceville, GA is seeking a highly skilled Clinical Support Associate to join our dynamic team. As a Clinical Support Associate, you will play a vital role in maximizing efficiency and creating a cohesive work flow by partnering with floor nurses and providers.
Key Responsibilities:
- Ability to work independently and as part of a team
- Excellent communication skills with team members and patients
- Collaborates with office manager, clinical supervisor, and lead medical assistant
- Provides information, services, and assistance to patients
- Ensures all job-related training is followed and appropriate sign-offs are accomplished
- Attends huddles to obtain important notes for the upcoming day
- Reviews patient cases for providers and nurses out of office
- Responds to clinical concerns for patients after consultation with providers or clinical supervisor
- Identifies patients needing in-office or telemedicine visits and makes prompt appointments
- Available for phone triage per clinic
- Obtains medical records from hospital portals and uploads them into patient charts with correct labeling
- Assists with prior authorizations
- Assists with clinical questions from administrative staff
- Assists with prescription phone voicemail line
- Posts normal results and sends notes to patient portal
- Closes out consult letters after correct labeling
- Reviews diagnostics with correct labeling
- Counsels patients by transmitting physician's orders and questions about treatment
- Updates job knowledge by participating in educational opportunities and reading professional publications
Requirements:
- Minimum High School Diploma
- Experience with EMR (electronic medical records), medical terminology
- Previous experience in a specific medical field preferred
Benefits:
- Aetna Health insurance
- Aetna Dental and Vision plans
- Aflac Supplemental insurance plans
- 401K match plan with up to 4% by Pandya Medical Center
- Paid Time Off
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