Clinical Support Associate

4 weeks ago


Lawrenceville, Georgia, United States Pandya Medical Center - Lawrenceville, GA Full time
Job Description

Pandya Medical Center - Lawrenceville, GA is seeking a highly skilled Clinical Support Associate to join our dynamic team. As a Clinical Support Associate, you will play a vital role in maximizing efficiency and creating a cohesive work flow by partnering with floor nurses and providers.

Key Responsibilities:

  • Ability to work independently and as part of a team
  • Excellent communication skills with team members and patients
  • Collaborates with office manager, clinical supervisor, and lead medical assistant
  • Provides information, services, and assistance to patients
  • Ensures all job-related training is followed and appropriate sign-offs are accomplished
  • Attends huddles to obtain important notes for the upcoming day
  • Reviews patient cases for providers and nurses out of office
  • Responds to clinical concerns for patients after consultation with providers or clinical supervisor
  • Identifies patients needing in-office or telemedicine visits and makes prompt appointments
  • Available for phone triage per clinic
  • Obtains medical records from hospital portals and uploads them into patient charts with correct labeling
  • Assists with prior authorizations
  • Assists with clinical questions from administrative staff
  • Assists with prescription phone voicemail line
  • Posts normal results and sends notes to patient portal
  • Closes out consult letters after correct labeling
  • Reviews diagnostics with correct labeling
  • Counsels patients by transmitting physician's orders and questions about treatment
  • Updates job knowledge by participating in educational opportunities and reading professional publications

Requirements:

  • Minimum High School Diploma
  • Experience with EMR (electronic medical records), medical terminology
  • Previous experience in a specific medical field preferred

Benefits:

  • Aetna Health insurance
  • Aetna Dental and Vision plans
  • Aflac Supplemental insurance plans
  • 401K match plan with up to 4% by Pandya Medical Center
  • Paid Time Off

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