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Operations Director

1 month ago

Sacramento, California, United States AMR Corp. Full time
Operations Manager Job Description

Located in Sacramento, CA

Job Summary

The Operations Manager will oversee the day-to-day operations of GMR, ensuring compliance with established operational goals and objectives. This leader will work with and lead all members of the local team to develop, implement, and maintain necessary reports and documentation.

Key Responsibilities
  • Analyze markets and develop plans to meet customer demands
  • Ensure optimal service levels to agencies, hospitals, and the medical community
  • Negotiate contract provisions and modifications
  • Keep current on industry trends that have potential impact on the division
  • Plan, control, and monitor operating budgets for assigned areas of responsibilities
  • Participate in marketing activities and business development to increase revenues and decrease costs
  • Prepare and analyze financial and other data reports
  • Direct and integrate clinical management
  • Design, implement, and maintain processes to maximize quality of operations
  • Ensure compliance with GMR policies and procedures
  • Ensure continuous quality improvement through clinical management, communications center, and protocol interaction
  • Establish a program for disaster planning and take control of situations as needed during times of disaster
  • Interact with other emergency relief providers: public and private
  • Establish goals and objectives for field operations based upon communicated goals and strategies for the region
  • Manage the recruitment, retention, development, and formal recognition of employees
  • Provide direction, clarity of expectations, and coaching to supervision
  • Manage employee performance by setting and communicating standards, measuring results, and providing feedback
  • Act as a resource to employees in resolving problems and increasing effectiveness
  • Participate in the resolution of labor disputes and ensure effective relationships with union representatives
  • Ensure consistent and fair treatment of employees
  • Role model appropriate behavior with regard to GMR Vision and Guiding Principles
  • Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations
  • Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
  • Actively develop, train, and promote the use of work teams for process improvement
  • Ensure effective, timely, and cost-efficient contract administration
  • Volunteer in community activities to increase the image of the division and GMR
  • Share information with others in the region, other GMR operating companies, and Corporate, to increase the use of best practices
  • Monitor and make appropriate modifications in processes to manage success measures
  • Implement changes to integrate operational initiatives associated with organizational strategy
  • Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the GMR family
  • Ensure effective risk management (e.g., workers' compensation, safety) through proactive education and training programs
  • Manage inventory (including the fleet of vehicles) in a cost-effective manner
  • Administer the capital budget to ensure effective use of available resources
  • Adhere to all company policies and procedures
  • Mentor employees, conduct performance evaluations, counsel, and provide disciplinary actions to assigned personnel
Qualifications
  • Minimum of Three (3) years experience general management experience
  • Minimum of Two (2) years experience in EMS
  • Bachelor's degree in Business, Healthcare, or other appropriate field of study
  • Effective oral, written, and interpersonal communications
  • Effective internal and external customer service experience
  • Current State EMT/Paramedic License
  • BLS and ACLS Certification (AHA only)

AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation, and paid time off.

Pay Range: $120,000 - $130,000 annually (This rate applies to a 12-hour shift)