Head of Cybersecurity Operations

2 weeks ago

Santa Ana, California, United States First American Full time
About Us
At First American, we have maintained a steadfast commitment to our employees since 1889. Our team is dedicated to their work, and we prioritize creating an environment where everyone feels included, supported, and empowered to innovate and achieve their full potential. Our culture, which emphasizes inclusivity and prioritizes people, has garnered us numerous accolades, including recognition on the Fortune 100 Best Companies to Work For list for eight consecutive years. We are also proud to be recognized as a top workplace for women, diversity, and LGBTQ+ employees, and have appeared on over 50 regional best places to work lists. First American is dedicated to being a great workplace for everyone.

Role Overview

Lead all initiatives within the Security Operations Center (SOC), maintaining the highest standards of security operations and ensuring the team's preparedness to address emerging threats. Oversee First American's Global SOC, SIEM, SOAR, and Security Incident Response functions, managing a diverse team of technical professionals and managers. Continuous enhancement and automation are vital for success.

Key Responsibilities
  • As a leader, you will supervise, support, and enhance the maturity of the SOC, focusing on improving incident response times, minimizing false positives, and enhancing threat detection capabilities.
  • Foster innovation and provide leadership to ensure top-tier system solutions and flawless execution.
  • Collaborate with global SOC/MSOC managers to guarantee 24x7x365 global coverage for detection and response.
  • Regularly assess and monitor security operations, investigative processes, automation, threat-hunting techniques, eDiscovery, legal holds, and forensic investigations and technologies.
  • Work alongside Security Engineering to provide feedback on current capabilities.
  • Oversee all security incidents, processes, and escalations to identify root causes and the extent of incidents; act as the escalation point and incident commander for significant security incidents.
  • Develop and manage operational playbooks, procedures, recommendations, and standards to ensure compliance with relevant security laws, regulations, and privacy legislation.
  • Provide strategic direction in the ongoing development, implementation, and administration of First American's security programs and policies to ensure the integrity, confidentiality, and availability of information managed by the organization.
  • Lead a multidisciplinary team of incident responders, cyber defense analysts, and security consultants, promoting collaboration and innovation in addressing complex security incidents.
  • Oversee the creation, implementation, and maintenance of our cyber defense strategy, policies, and tools, ensuring robust protection against cyber threats.
  • Stay informed about the latest cybersecurity trends, technologies, and threats to maintain the effectiveness of the organization's security measures.
  • Define and monitor key performance indicators (KPIs) for the cybersecurity team to assess their effectiveness and contributions to the organization's security objectives.
  • Design, develop, and drive the overall strategy, methodology, and roadmap for the processes, systems, tools, and technologies necessary to secure our data assets.
  • Authorize projects, approve project designs and cost estimates, and report project status and critical issues to IT senior management.
  • Manage and administer the department budget with input from work group managers.
  • Develop long-term plans for the department and actively participate in strategic planning for the IT Operations function, translating strategic goals into technical strategies and objectives.
  • Conduct performance reviews, provide ongoing feedback, establish salary budgets, approve salary increases, and make hiring decisions.
  • Regularly engage with executives both within and outside the company to make operational and project-related decisions, resolve critical issues, gather industry insights, and cultivate a productive professional network.
  • Be prepared to perform duties outside of standard working hours based on business needs.
Qualifications:
  • BA/BS degree in Computer Information Systems, Computer Science, or equivalent experience is required.
  • 10+ years of technical experience as a senior contributor.
  • 8+ years of management experience in a similar technical and business environment.
  • Preferred Certifications: CISSP, SSCP, CISA, CISM, CCNA, CCNP, MSCE.
  • Experience with IT security, compliance, risk, and privacy frameworks such as ISO 27001, NIST 800-53, HIPAA, GDPR, CCPA.
  • Technical working knowledge of security tools and concepts including IDS/IPS, SIEM, Web Proxy, Encryption, Patch management, Vulnerability Scanning & Remediation, Forensics, Penetration Testing, DLP, Email Gateways, Anti-spam Services, MDM, Privileged Account Management, Log Analytics, Two Factor Authentication, Single Sign On.
  • Excellent communication and interpersonal skills with a high degree of empathy and emotional intelligence, self-motivated with the ability to manage and prioritize multiple deliverables to meet deadlines, and a proven track record of delivering results individually and as part of a team in a fast-paced, demanding environment.
  • Extensive knowledge and experience managing a strong 24x7 SOC and Security Incident Response team.
  • Extensive knowledge of Security Event and Incident Management (SEIM) and Security Orchestration Automation and Response (SOAR) tools.
  • Ability to nurture and support a strong operations culture focused on customer service, excellent technology, high-quality implementations, self-motivated innovation, and problem-solving.
  • Experience in building security products and a strong understanding of the security landscape.
  • Demonstrated ability to establish and maintain metrics-based process improvement.
  • Ability to build and maintain effective working relationships at the senior management level across functional groups and business units.
  • Ability to communicate the function's vision and establish aligned direction and goals for the department.
Compensation: Pay Range: $116, $233,640 Annually

This range represents a reasonable estimate of the base pay for this position at the time of posting. Compensation is based on various factors, including job-related knowledge, skills, experience, business requirements, and geographic location.

Our Commitment
At First American, we embrace individuality and thrive on diversity, equity, and inclusion, not just because it is the right thing to do, but because it is essential to our success. We are proud to cultivate an authentic and inclusive workplace for all. Employees are encouraged to bring their unique selves to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.

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