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Patient Access Coordinator

2 months ago

Albany, New York, United States OrthoNY Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at OrthoNY. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring accurate and efficient registration and payment processing, and maintaining a high level of confidentiality and compliance with HIPAA standards.

Key Responsibilities
  • Registration and Scheduling
    • Prepare appointments for the following day to ensure accuracy of data, including eligibility, benefits, and insurance responsibility.
    • Collect and enter registration information, including copayments and balances.
  • Customer Service
    • Greet patients promptly and professionally.
    • Answer incoming phone calls and respond to patient inquiries.
  • Administrative Tasks
    • Review and update patient records, including EMR and practice management system.
    • Reconcile daily payments and compile reports.
  • Communication and Collaboration
    • Work with other departments to ensure timely and accurate processing of patient information and throughput to the clinic.
    • Print and distribute patient handouts and follow-up materials.
Requirements
  • Education and Experience
    • High School Diploma required; some higher education preferred.
    • Experience working with EMR/PM systems and medical insurance preferred.
  • Skills and Abilities
    • Exceptional customer service and communication skills.
    • Highly organized with strong attention to detail and ability to multitask in a fast-paced environment.
    • Ability to maintain confidentiality and comply with HIPAA standards.
Working Conditions

This is a full-time position that requires a valid driver's license and reliable transportation for travel to various OrthoNY locations. The ideal candidate will be able to work in a fast-paced environment and adapt to changing priorities and deadlines.