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Patient Access Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Albany Medical Center. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their visit.
Key Responsibilities
- Greets patients and families in a friendly and professional manner, addressing their needs and concerns.
- Answers and routes incoming calls, providing accurate and timely information.
- Scans and files paperwork, maintaining accurate and up-to-date records.
- Requires strong multi-tasking capabilities, prioritizing tasks and managing time effectively.
- Ensures adherence to strict confidentiality guidelines, protecting sensitive patient information.
Requirements
- High School Graduate or equivalent, plus at least 2 years of applicable experience, or Associate of Applied Science (AAS) degree with 1-year applicable experience, or combination of some college and 1-year experience.
- Working knowledge of computer-based applications and strong PC/keyboard skills.
- Strong attention to detail and demonstrated ability to use sound judgment in decision making.
- Excellent organizational skills, with demonstrated time management skills.
- Ability to handle high workload volume, with excellent customer service skills and ability to communicate effectively both written and verbal.
- Ability to be flexible and demonstrated ability to be adaptable.
Salary Range
$18.00/hr - $23.79/hr
Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners. Workforce members are expected to ensure that access to information is based on a 'need to know' and is the minimum necessary to properly perform assigned duties.
