Patient Care Coordinator Full-Time Position

5 days ago

Albany, New York, United States Vireo Health LLC Full time
Job Title: Patient Care Coordinator Full-Time

Vireo Health, Inc. is a physician-led, customer-focused team of over 500 dedicated employees creating best-in-class cannabis products and customer experiences. We are rapidly expanding nationwide and seeking a talented, compassionate, and dedicated Patient Care Coordinator to join our team.

Job Summary:

We are seeking an energetic and flexible Patient Care Coordinator to join our growing dynamic team. This role is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. The Patient Care Coordinator will participate in our startup team as we develop policies, medications, and systems.

Key Responsibilities:
  • Maintain an organized workflow and complete dispensary operational requirements
  • Assist patients and families through the dispensary process
  • Provide information by answering questions and requests of healthcare professionals and patients
  • Comply with state law and regulations
  • Participate in record-keeping and reporting necessary for State compliance
  • Adhere to infection-control standards such as hand washing
  • Maintain a safe and clean working environment
  • Contribute to team effort by accomplishing related results as needed
  • Protect patient safety regarding cannabis medication use
  • Help patients determine the best treatment course under the supervision of a registered pharmacist
  • Provide exceptional customer service to medical cannabis patients
  • Maintain cash register and accountability for assigned drawer
  • Complete opening/closing procedures
  • Utilize computer systems appropriately for daily operations
  • Receive incoming orders, shipments, and deliveries
  • Schedule appointments, assist with refilling orders, and create new patient orders/sales
  • Respond to all patient inquiries via phone, email, or other methods of communication as assigned
Qualifications:
  • Preferred experience in both clinical and retail settings
  • Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness
  • Experience in record keeping preferred
  • Experience as a receptionist or office manager is preferred
  • Must be at least 21 years of age
  • Maintains and safeguards entrusted confidential information
  • Ability to communicate effectively with patients, families, and co-workers
  • Ability to meet assigned deadlines
  • Ability to establish and maintain effective working relationships
  • Ability to function independently
  • Punctuality and responsible time management skills
  • Ability to understand, support, and implement organizational policies/procedures, along with government regulations
  • Perform other duties as assigned by Management
EEO Statement:

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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