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Regional Operations Manager

2 months ago

Andover, Massachusetts, United States Xpress Wellness Urgent Care Full time

Xpress Wellness Urgent Care is looking for a dedicated and skilled professional to take on the role of Area Manager for our clinics. In this position, you will oversee the clinical operations across multiple locations, ensuring the highest standards of care and efficiency.

Xpress Wellness is committed to providing a supportive work environment with advanced urgent care facilities, flexible scheduling, competitive compensation, and comprehensive benefits. Our offerings include medical, dental, life, vision, and disability insurance, along with a 401k retirement plan featuring a generous company match. We prioritize the well-being of our staff as much as that of our patients.

Key Responsibilities:

  • Oversee clinic operations to meet quality benchmarks, manage operational expenses, and achieve financial targets.
  • Ensure adequate staffing levels during regular hours and special events.
  • Maintain the operational readiness of equipment, ensuring safety and cleanliness.
  • Supervise front office functions, including reception, mail handling, and inventory management.
  • Address billing issues, authorize financial refunds, and rectify accounting discrepancies.
  • Monitor supply levels to guarantee that each clinic is well-stocked.
  • Coordinate maintenance and repairs for facilities and equipment.
  • Create monthly staff schedules, review timecards, and assist with payroll processes.
  • Perform registration and clinical tasks as necessary during high patient volumes or staff absences.
  • Recruit, train, and mentor employees, ensuring they are prepared for their roles.
  • Enforce clinic policies and procedures, ensuring compliance with licensing requirements.
  • Travel to various locations as required.
  • Complete additional tasks as assigned.

Required Skills and Qualifications:

  • Strong organizational and planning abilities.
  • Excellent communication and interpersonal skills.
  • Prior training in HIPAA regulations, bloodborne pathogens, and emergency protocols.
  • Proficient in Microsoft Office and other common software applications.
  • Exceptional customer service skills for managing complex issues.
  • Ability to lift up to 20 lbs.
  • Valid driver's license is required.

Education and Experience:

  • Bachelor's degree or equivalent professional experience.
  • A minimum of one year in a supervisory or management role.

Benefits:

Xpress Wellness offers a rewarding work environment with the following benefits:

  • Flexible scheduling to promote work-life balance.
  • Competitive salary with bonus potential.
  • Generous paid time off.
  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with employer matching contributions.
  • Short-term and long-term disability options.
  • Life insurance coverage.