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PrismHR Training and Development Expert
2 months ago
We are a leading provider of cloud-based payroll process software applications, seeking a skilled Customer Support Trainer to facilitate the successful utilization of our platform by creating and delivering engaging training for both employees and customers.
Key Responsibilities- Master our core PrismHR software suite to facilitate organization-wide learning and ensure seamless adoption.
- Design and implement role-playing activities to enhance interpersonal skills such as negotiation, teamwork, and conflict management, promoting a culture of continuous learning and development.
- Schedule and facilitate regular training sessions, ensuring employees complete necessary training courses, including communication and troubleshooting skills, to enhance their productivity and job satisfaction.
- Collaborate with managers, technical writers, and other key team members to foster a culture of continuous learning through on-the-job training at PrismHR, driving business growth and success.
- Create instructional materials, including courses, curriculum, articles/guides, and training manuals, to support employee development and customer success.
- Revamp existing content to reflect changes to the systems after product updates, ensuring our customers have access to the latest information and resources.
- Develop eLearning materials using Articulate 360, leveraging digital tools and platforms to deliver content to customers in a remote role, allowing for a diverse range of content tailored to different learning preferences.
- Create learning content for external customers, including user guides, video tutorials, FAQs, and other educational materials, to empower them to resolve minor issues independently and reduce support tickets.
- Promote product engagement and customer retention by ensuring customers are well-informed about our product features, driving customer satisfaction and loyalty.
- Work experience as a Trainer, Content Creator, or similar role, with a proven track record of delivering engaging training programs.
- 2+ years of experience with Articulate Storyline 360, with a strong understanding of eLearning technology issues and best practices.
- Experience with PrismHR or other payroll systems is a plus, as is experience in customer service positions.
- Knowledge of Learning Management Software (LMS) and familiarity with interactive learning activities, multimedia formats, and multimodal training methods.
- Excellent communication and presentation skills, with the ability to adapt to different learning styles and preferences.