Client Services Representative
2 weeks ago
Position Title: Account Representative
Location: Multiple Branch Locations
Role Summary: ServiceMaster by Twins is in search of a dedicated Account Representative to enhance our operational effectiveness across various sites. This position demands a combination of technical know-how, business insight, and leadership skills to foster improvements in processes, ensure adherence to regulations, and achieve operational objectives. The successful candidate will excel in a fast-paced setting, effectively lead teams, and maintain exceptional standards of customer service and compliance.
Key Duties:- Inspire and guide the operational team, ensuring compliance with company policies and industry regulations.
- Manage the production, procurement, and strategic planning of daily operations.
- Drive enhancements and best practices to optimize operational efficiency and customer satisfaction.
- Conduct site assessments for compliance, safety, and quality, reporting improvement opportunities to management.
- Oversee vendor partnerships and authorize expenditures for team members.
- Collaborate with sales leadership to meet customer commitments and support the sales cycle.
- Analyze operational and compliance metrics, manage internal resources, and enhance financial outcomes through effective budgeting and forecasting.
- Supervise and assist office staff, technicians, and claims coordinators.
- Ensure adherence to health and safety regulations while providing training for new initiatives and technology implementations.
- Preferred college degree.
- 3-5 years of relevant experience.
- Demonstrated experience as an Account Representative, Sales Manager, Operations Manager, or similar role with strong leadership and organizational capabilities.
- Proficient in Microsoft Office, Xactimate, and XactAnalysis.
- Exceptional problem-solving, communication, and interpersonal skills.
- Valid driver's license with a satisfactory driving record.
- Able to work independently and collaboratively, manage time efficiently, and meet the physical demands of the role.
- Capability to lift up to 70 pounds, stand and walk for extended periods, and work in diverse environmental conditions.
- Ability to utilize respirators and comply with safety protocols.
- Paid Time Off
- Holidays
- Health, Vision, and Dental Insurance
- Life Insurance
- 401K
- Competitive salary based on experience
About ServiceMaster by Twins: We are a locally owned franchise dedicated to providing essential restoration services, including water damage mitigation, fire and smoke damage restoration, and mold remediation. Our commitment lies in delivering outstanding service while fostering a supportive work environment.
Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and relevant experience for this position.
ServiceMaster by Twins is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status.
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