Member Service Ambassador
2 weeks ago
About the Role
The Municipal Employees Credit Union of Baltimore, Inc. is seeking a highly skilled Member Service Ambassador to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service, resolving member inquiries, and promoting our financial products and services.
Responsibilities
- Provide personalized support to members, addressing their financial needs and concerns.
- Efficiently handle transactions, including deposits, withdrawals, and account inquiries.
- Promote credit union products and services, identifying opportunities to cross-sell and upsell.
- Conduct member education sessions, teaching them about our financial offerings and services.
Requirements
- High school diploma or equivalent required; general education degree (GED) accepted in lieu of high school diploma.
- A minimum of 12 months of sales, teller, or member service experience preferred; 18 months of financial services background preferred for MSR II role.
- Proficiency in lending process, including input, funding, and maintenance.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
Benefits
- Competitive salary range: $17.25 - $21.70 per hour, depending on experience and qualifications.
- Benefits package includes medical, dental, and vision coverage, 401(k) plan with employer match, company-paid insurance, tuition assistance, employee assistance program, parking discounts, and long-term care insurance.
- Opportunities for professional growth and development.
Physical Demands
This position requires frequent sitting, talking, and hearing, as well as occasional standing, walking, and reaching. Regularly lifts and/or moves files and equipment up to 15 pounds, occasionally lifting/moving objects up to 25 pounds. Specific vision requirements include close vision, adjusting focus, and viewing a computer screen for extended periods.
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