Member Service Ambassador

2 weeks ago


Catonsville, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

About the Role

The Municipal Employees Credit Union of Baltimore, Inc. is seeking a highly skilled Member Service Ambassador to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service, resolving member inquiries, and promoting our financial products and services.

Responsibilities

  • Provide personalized support to members, addressing their financial needs and concerns.
  • Efficiently handle transactions, including deposits, withdrawals, and account inquiries.
  • Promote credit union products and services, identifying opportunities to cross-sell and upsell.
  • Conduct member education sessions, teaching them about our financial offerings and services.

Requirements

  • High school diploma or equivalent required; general education degree (GED) accepted in lieu of high school diploma.
  • A minimum of 12 months of sales, teller, or member service experience preferred; 18 months of financial services background preferred for MSR II role.
  • Proficiency in lending process, including input, funding, and maintenance.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.

Benefits

  • Competitive salary range: $17.25 - $21.70 per hour, depending on experience and qualifications.
  • Benefits package includes medical, dental, and vision coverage, 401(k) plan with employer match, company-paid insurance, tuition assistance, employee assistance program, parking discounts, and long-term care insurance.
  • Opportunities for professional growth and development.

Physical Demands

This position requires frequent sitting, talking, and hearing, as well as occasional standing, walking, and reaching. Regularly lifts and/or moves files and equipment up to 15 pounds, occasionally lifting/moving objects up to 25 pounds. Specific vision requirements include close vision, adjusting focus, and viewing a computer screen for extended periods.


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