Customer Service Ambassador

3 days ago


Catonsville, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time
Empowering Members through Exceptional Service
Municipal Employees Credit Union of Baltimore, Inc. seeks highly skilled and dedicated individuals to fill the role of Member Service Representative I/II. This opportunity allows candidates to utilize their exceptional customer service skills to empower our members in achieving their financial goals. As a Member Service Representative, you will serve as a liaison between the credit union and its members, providing top-notch service and support.

About MECU
We are a not-for-profit financial institution committed to helping our members and community by offering high-quality financial products and services. Our success in empowering our members dates back to 1936, and we continue to seek service-oriented professionals who share our passion for excellence.

Job Responsibilities
This position requires strong communication skills, attention to detail, and the ability to work independently. You will be responsible for opening new accounts, resolving issues, and providing information about various credit union products and services. Your goal will be to provide exceptional member experience, ensuring that each interaction meets or exceeds the member's expectations.

Required Skills and Qualifications
To be successful in this role, you must possess a high school diploma (general studies) and at least 12 months of sales/teller/member service experience. Additionally, proficiency in lending processes, including input, funding, and maintenance, is required. Strong written and oral communication skills, as well as the ability to participate in business development activities, are also essential. The ideal candidate will have a positive attitude, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Benefits
Municipal Employees Credit Union of Baltimore, Inc. offers a comprehensive benefits package, including medical, dental, and vision coverage; a 401(k) plan with employer match; company-paid insurance; tuition assistance; an employee assistance program; parking discounts; long-term care insurance; and time off. We prioritize the well-being and growth of our employees, recognizing that a happy and healthy team is essential to our success.

Estimated Salary Range
The estimated salary range for this position is $17.25 - $18.50 per hour for Member Service Representative I and $19.50 - $21.70 per hour for Member Service Representative II. These figures are based on industry standards and may vary depending on experience and qualifications.

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