Financial Services Specialist

2 days ago


Catonsville, Maryland, United States Municipal Employees Credit Union of Baltimore Full time

Municipal Employees Credit Union of Baltimore seeks highly skilled individuals to fill Member Service Representative positions. As a key member of our team, you will be responsible for providing exceptional customer service, promoting credit union products and services, and resolving member inquiries in a timely and professional manner.

About Us

We are a not-for-profit financial institution dedicated to empowering our members to improve their financial well-being. Our commitment to delivering high-quality financial products and services has earned us a reputation as a trusted partner in the community.

Job Summary

The Member Service Representative will work under general supervision to provide accurate account information, open new accounts, resolve issues, and promote credit union products and services to members and prospective members. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and demonstrate a strong understanding of financial services.

Responsibilities
  • Provide exceptional customer service to members and prospective members
  • Promote credit union products and services to meet member needs
  • Resolve member inquiries in a timely and professional manner
  • Open new accounts and assist with routine account-related requests
  • Collaborate with other departments to ensure seamless delivery of financial services
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • At least 12 months of sales/teller/member service experience
  • Proficient in MS Office and cash handling procedures
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and interpersonal skills
Benefits

We offer a competitive salary range of $17.25-$18.50 per hour, depending on experience, plus benefits that truly support your well-being and growth. Join our team today and take advantage of:

  • Medical, dental, and vision coverage for you and your family
  • A 401(k) plan with employer match to secure your financial future
  • Company-paid short-term disability, long-term disability, and life insurance
  • Tuition assistance program to continue your education and professional development
  • Employee assistance program for personal and professional challenges
  • Parking discounts to make commuting easier
  • Long-term care insurance options to prepare for the future
  • Generous time off policy to recharge and maintain a healthy work-life balance

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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