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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Provide exceptional customer service and support to customers in a fast-paced retail environment.
- Assist customers with purchasing decisions and provide recommendations on products and services.
- Process transactions and handle customer payments in a timely and accurate manner.
- Work collaboratively with the sales and service team to achieve sales and customer satisfaction goals.
- Participate in ongoing training and development to stay up-to-date on products and services.
Requirements:
- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
