Senior Project Manager

2 days ago

Kansas City, Missouri, United States Gainwell Technologies Full time

Gainwell Technologies is seeking a skilled Senior Project Manager to join our team. As a key member of our program management team, you will be responsible for developing and implementing service management strategies that meet the needs of our customers.

Your Role in Our Mission

  • Develop and implement service management strategies that meet customer needs.
  • Lead service delivery project management teams by breaking down complex technological programs and assisting with project staffing.
  • Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction.
  • Ensure all access, defects, incidents, and problems are addressed in a timely manner, coordinate with stakeholders, and establish effective communication between stakeholders for post-incident reviews.
  • Identify potential service improvement opportunities and develop solutions to address them.
  • Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking, and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks.
  • Communicate with the client, company, and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed.
  • Create project/release schedules, program definitions, budgets, and objectives to ensure the quality of project deliverables across all phases.

What We're Looking For

  • 5+ years of experience managing complex projects, programs, or initiatives through a full project management life cycle, with 2 or more years of service management and 1 or more years of Medicaid or Medicare experience preferred.
  • Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP).
  • Modern understanding of budget development, control, and assurance methods, and project management software.
  • Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward.
  • Leadership to train, guide, and mentor the work of junior colleagues.
  • Interact with the client and act as the single point of contact for your projects.
  • A strong executive presenter who communicates ideas clearly.
  • Creative problem-solver who is capable of managing complex projects and collaborating with cross-functional teams.

What You Should Expect in This Role

  • Remote work opportunities.

Gainwell Technologies offers a competitive salary range of $82,100.00 to $118,100.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. We also offer a generous, flexible vacation policy, a, and educational assistance. Our company values work flexibility, learning, and career development, and we are committed to helping our employees grow and succeed in their careers.

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