Patient Experience Liaison

3 days ago


Merrillville, Indiana, United States Athletico Physical Therapy Full time
Job Summary

As a Patient Experience Coordinator at Athletico Physical Therapy, you will be the first point of contact for patients and play a critical role in delivering exceptional customer service. Reporting to the Clinic Manager, you will be responsible for managing the front-office experience, ensuring a seamless and efficient process for patients and staff alike.

Key Responsibilities
  • Manage patient flow and ensure timely check-in and check-out processes
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner
  • Coordinate with healthcare professionals to ensure accurate and timely communication of patient information
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements
  • Collaborate with the Clinic Manager to develop and implement process improvements to enhance the patient experience
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a healthcare or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in electronic medical records systems

Athletico Physical Therapy is a leading provider of physical therapy services, dedicated to delivering exceptional patient care and outcomes. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.



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