Office Administrator

3 days ago

Orange Park, Florida, United States DNA Comprehensive Therapy Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Manager to join our team at DNA Comprehensive Therapy Services. As an Office Manager, you will be responsible for maintaining a smooth and efficient office routine, responding to patient inquiries, and administering established guidelines for prioritizing work activities.

Key Responsibilities
  • Provide exceptional customer service to patients and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
  • Review and process statements, invoices, receipts, and charges, ensuring accuracy and compliance with organizational policies.
  • Collaborate with clinic staff to establish performance standards for work assignments, monitor work status and progress, and ensure goals and objectives are met.
  • Provide administrative support to psychiatrists, PA, and APRNs, including coordination of services and support.
  • Initiate and complete all relevant documentation within organizational time frames, ensuring accuracy and compliance with regulatory requirements.
  • Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
  • Collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
  • Follow instructions and complete job duties as assigned by providers and management staff.
  • Provide timely and accurate documentation, including patient records and other information as needed.
  • Monitor voicemails throughout the day, return calls, and effectively resolve reasons for calls within 24 hours of the call.
  • Triage patient phone calls, both incoming and on voice mail, and document interactions within 24 hours.
  • Review Athena messages and respective inbox and messages, respond, and document accordingly.
  • Discuss patient concerns with respective providers within 24 hours of incoming calls, emails, voicemails, or messages, and document appropriately within the same time frame.
Requirements
  • Bachelor's degree from an accredited college or university in business administration or healthcare-related field. Experience may substitute some education.
  • Minimum of three to five years of experience in healthcare.
Preferred Skills and Experience
  • Proficiency in oral and written communications.
  • Excellent time and project management skills.
  • Excellent attention to detail, problem-solving, and customer service.
  • Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
  • Medical terminology knowledge essential.
Technology Skills
  • Effectively uses Electronic Health Records; Athena experience preferred.
  • Proficiency in Microsoft Office.

This position earns competitive compensation plus a full benefits package, including medical, dental, vision, and life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday, and Employee Assistance Program. We also offer opportunities for growth and a great team atmosphere that empowers you to take ownership of outcomes in providing quality service and support.

Compensation $42-45K depending on experience.

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