Host/Hostess - Dining Services Coordinator

5 days ago


Springfield, Missouri, United States Bethesda Group, LLC Full time
Job Summary

We are seeking a Part-Time Host/Hostess to join our team at Bethesda Group, LLC. As a Host/Hostess, you will be responsible for overseeing meal service to residents, families, and guests, ensuring top-notch customer service from designated community staff.

Key Responsibilities

• Oversee meal service to residents, families, and guests, ensuring quality plate presentation, prompt service, and cleanliness in the meal service areas throughout your shifts.
• Maintain quality plate presentation, prompt service, and cleanliness in the meal service areas throughout your shifts.
• Assist Culinary Services Director with training that encourages team performance within the Health Services Department, instructing them on technical issues and policies and procedures relating to food service.
• Ensure resident, family, and guest feedback is directed to the community leadership.
• Ensure that all server pre-service and post-service work is successfully completed.
• Assign sections and tables to Health Services staff, to ensure all residents and guests are served in a timely manner.
• Oversees the cleaning and preparation of the dining room and tables ensuring they are set in restaurant-style dining appearance, including the resetting of all chairs.
• Resets table, linens, and ensures condiments are filled and available.
• Ensures drink station and/or salad bar are set according to department policies and procedures.
• Takes orders for meals and ensures Health Services staff take orders from residents using excellent customer service skills.
• Ensures drinks are filled according to residents/guests requests and are kept filled as needed.
• Serves and oversees the service of residents and guests to ensure their choices are met.
• Manages all guest reservations, if necessary, makes sure the Private Dining Room is cleaned and set for reservations.
• Ensures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.
• Ensures all room trays are set up and delivered as needed.
• Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights.
• Maintains a professional appearance by wearing clean, required uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.

Requirements

• High school diploma or equivalent.
• Experience with food production and service, sanitation, and safety.
• Previous supervisory experience is a plus.

Working Environment/Physical Requirements

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Must be able to lift residents, with assistance, over 100 pounds.

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