Financial Operations Specialist

4 days ago


Knoxville, Tennessee, United States University of Tennessee Full time

We are seeking a highly skilled Financial Operations Specialist to join our team at the University of Tennessee. As a key member of our bursar operations team, you will be responsible for developing and maintaining relationships with the Veterans Administration, Army ROTC, Air Force ROTC, and Vocational Rehabilitation programs to invoice and collect outstanding student scholarship payments. Your excellent communication skills and ability to work independently will enable you to effectively advise veteran students and their dependents on educational benefit programs, troubleshoot issues that prohibit or affect certification, and provide general information about VA education benefits and TN Strong Act benefits.

Responsibilities:

  • Directly assist veteran students and their dependents through activities such as advising on educational benefit programs, discussing key aspects of the benefit process, researching and troubleshooting issues that prohibit or affect certification.
  • Review data entered through the Enrollment Manager data system to verify benefit confirmation for VA payment, verify electronic certifications and changes, as required.
  • Maintain a master list updating it daily with new certifications and marking once verifications have been completed, edit benefits that are incorrect or have been changed.
  • Advise students on the VA contract process for VA Educational Benefits.
  • Comply with ad-hoc VA requests to follow up verification of veterans throughout the academic year.
  • Provide general information to students, faculty, and staff about VA education benefits and TN Strong Act benefits.

Qualifications:

  • Knowledge of veteran programs and procedures.
  • Familiarity with 3rd party billing, VA refunding, and accounting/auditing/reconciliation principles and practices.
  • Working knowledge of MS Office.
  • Patience and ability to manage stress.
  • Excellent communication skills (written and oral).
  • Problem-solving skills.
  • Associate's/Bachelor's degree is a plus.


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