Front Desk Representative
5 days ago
At Manor Vail Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.
Job SummaryThe Front Desk Agent is responsible for providing exceptional guest experiences by checking in and out guests, assisting with concierge duties, settling accounts, and addressing room challenges. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities- Check in and out guests, ensuring a smooth and efficient process
- Assist with concierge duties, including making reservations and providing local recommendations
- Settle accounts and manage guest payments
- Address room challenges and resolve guest issues in a timely and professional manner
- Provide exceptional customer service and ensure guest satisfaction
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Valid driver's license (optional)
We offer a competitive compensation package, including:
- $20.00-$21.00 per hour
- Comprehensive health insurance
- Retirement benefits with a company match program
- PTO benefits, including vacation, sick time, holidays, and CO leave/FMLA leave plans
- Life insurance, accident, and critical illness plans
- Discount merchant ski pass and parking
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