AAA Branch Associate
2 months ago
We are seeking a highly motivated and customer-focused Member Experience Associate to join our team at AAA Northern California, Nevada & Utah. As a Member Experience Associate, you will be responsible for delivering exceptional service and value to our Members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities:
- Provide outstanding customer service and support to Members through various channels, including in-person, phone, and email.
- Be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance with standard operating procedures and compliance.
- Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership.
- Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
Requirements:
- High School Diploma/GED
- 1-3 years of work experience with a preference for sales or customer service-focused positions, including work in sales, hospitality, insurance, retail, service industry, call centers, or fast-paced office environments.
- Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement.
- Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First.
Work Environment/Physical Requirements:
- This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves working on a personal computer.
- May travel by car, plane, or other form of transportation to attend business meetings or conferences.
- May be required to work in one or more locations in a defined service area.
- Must be flexible with work shifts. Must be able to work Saturdays.
Compensation:
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
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