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Operations Manager

2 months ago

Bethesda, Maryland, United States Compass Group USA Full time
Job Summary

As an Operations Manager, you will play a critical role in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and serve as a liaison between administration and unit departments, providing the highest possible level of service.

Key Responsibilities
  • Establish and annually review standards and work procedures for all staff.
  • Plan work and staffing schedules and areas of work to ensure adequate services are rendered.
  • Assist in the hiring process; interview, hiring, and training of new associates.
  • Orient, develop, and supervise all supervisory/housekeeping staff.
  • Conduct regular inspections and make recommendations to the facility.
  • Conduct monthly reporting of goals, accomplishments, and future plans.
  • Provide staff education and continuous communication with staff, administration, and other departments.
  • Coordinate outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program).
Requirements
  • 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
  • At least 1 year of supervisory experience in support service-related field with high customer/client contact.
  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing and stressful environment.
  • Exhibit initiative, responsibility, flexibility, and leadership.
  • Possess a thorough knowledge of contract administration and office procedures.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Bachelor's degree is preferred.
About Compass Group USA

Compass Group USA is a leading provider of support services to the healthcare industry. With over 26,000 team members, we offer a range of services including Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. We are committed to providing high-quality services and creating a positive work environment for our associates.