Guest Services Coordinator

1 week ago


Conroe, Texas, United States Holiday Inn Club Vacations Full time
Job Overview

The Guest Services Coordinator will act as the primary point of contact for guests, ensuring a remarkable experience from arrival to departure. This role is essential in managing all aspects of guest check-ins, folio transactions, and check-out procedures. The Coordinator will also generate, review, and print necessary reports to fulfill daily responsibilities.

COMPANY ADVANTAGES:

  • Weekly Compensation
  • Opportunities for Advancement & Job Security
  • 401K Retirement Plan
  • Comprehensive Medical, Dental & Vision Coverage
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Exclusive Discounts through IHG, company Perks website & Complimentary Vacation options with ClubGO, among others.

KEY RESPONSIBILITIES:

  • Enhances the overall guest experience from check-in to check-out; manages complex tasks such as room changes, inventory adjustments, and folio modifications as needed; issues keys while ensuring the safety and security of all guests. Handles all incoming calls and reservation requests.
  • Strives to exceed the expectations of our guests and owners. Addresses all guest inquiries and, if necessary, identifies the appropriate resort personnel to assist. Understands needs and responds accordingly, proactively resolving guest concerns with urgency and satisfaction.
  • Maintains accountability for a house bank, performs end-of-day reporting of receipts, and processes owner/guest checks; calculates visit costs, verifies customer credit, and determines payment methods for accommodations.
  • Coordinates with Housekeeping to expedite the cleaning of units as required.
  • Performs additional duties as assigned.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent.
  • Minimum of one year of Customer Service experience, preferably in a resort or hotel Front Office setting.
  • Bilingual skills are advantageous.

REQUIREMENTS:

  • Commitment to delivering exceptional customer service.
  • Proficient in Microsoft Office Suite.
  • Able to quickly learn timeshare software applications.
  • Basic knowledge of office equipment necessary for the role.
  • Ability to build and maintain effective working relationships with colleagues and supervisors.
  • Exhibits a professional appearance and a positive, friendly demeanor.
  • Strong problem-solving abilities.
  • Capable of completing tasks thoroughly.
  • Excellent organizational skills.
  • Outstanding verbal and written communication skills.
  • Fluency in English is required.
  • Availability to work between the hours of 7 am to 11 pm, Monday through Sunday.
  • Must be willing to work weekends and holidays.


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