Client Services Coordinator
4 days ago
At Southern Veterinary Partners, we are dedicated to providing exceptional veterinary care and boarding services for pets. Our facility is committed to ensuring that both pets and their owners feel understood and supported throughout their experience with us. We believe in fostering a compassionate environment where the emotional aspects of pet ownership are acknowledged and addressed. Our team is passionate about enhancing the lives of our clients and their beloved animals.
As a Client Services Coordinator, your responsibilities will include:
- Handling incoming and outgoing communications with clients for scheduling and updates.
- Effectively managing multiple priorities in a calm and organized manner.
- Maintaining accurate records for clients and their pets, including health documentation and medical histories.
- Providing clients with essential information, guidance, and invoices as needed.
- Utilizing our management systems to document pet check-ins and check-outs, along with any specific instructions or observations.
- Overseeing financial transactions, ensuring accurate record-keeping and adherence to cash and credit handling protocols.
- Exhibiting outstanding customer service skills and maintaining a professional level of communication.
- Upholding a positive demeanor in all interactions with clients, pets, and colleagues.
- Demonstrating empathy towards clients and treating pets with kindness and respect.
- Utilizing standard office equipment efficiently.
- Being available for a flexible schedule, including weekends and holidays.
- Working independently on assigned tasks while also being receptive to guidance.
- Exhibiting strong organizational skills.
- Applying critical thinking to evaluate various solutions and approaches to challenges.
- Possessing excellent verbal and written communication skills, along with sound judgment in managing stressful situations.
Compensation and Benefits:
- Competitive pay range based on experience.
- Comprehensive health care plan including medical, dental, and vision coverage.
- Retirement savings plan (401k).
- Life insurance options available.
- Short-term disability coverage.
- Paid time off for eligible positions.
- Educational assistance for teammates pursuing accredited veterinary technician programs.
- Access to telehealth services.
- Discounted veterinary services for employees.
- Employee assistance program.
- Opportunities for professional growth within a large network of veterinary professionals.
- Chance to make a meaningful impact in the community while engaging in a variety of tasks and supporting animal welfare.
Join our team at Southern Veterinary Partners, where our commitment to excellence has led to significant growth and recognition in the veterinary field.
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