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Customer Service Representative

2 months ago

Avon, Ohio, United States Lowe's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lowe's Outlet. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and timely manner.
  • Product Knowledge: Develop and maintain a strong understanding of our products and services, including features, benefits, and applications.
  • Pro Customer Service: Provide specialized service to Pro customers, assisting them in finding products and solutions to meet their needs.
  • Checkout and Sales: Process sales transactions, handle returns and exchanges, and maintain a clean and organized checkout area.
  • Inventory Management: Assist with inventory management, including receiving and stocking merchandise, and maintaining accurate inventory levels.
  • Store Maintenance: Participate in maintaining a safe and clean store environment, including cleaning and organizing the sales floor, stockroom, and other areas.
  • Teamwork: Collaborate with other team members to achieve sales goals, provide excellent customer service, and maintain a positive work environment.
Requirements
  • High School Diploma or Equivalent: Required.
  • Excellent Communication and Interpersonal Skills: Required.
  • Ability to Work in a Fast-Paced Environment: Required.
  • Basic Math Skills: Required.
  • Ability to Lift Up to 50 Pounds: Required.
What We Offer
  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
  • A Positive Work Environment: We strive to create a positive and inclusive work environment, where employees feel valued and supported.