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Customer Service Representative

2 months ago

Lebanon, Pennsylvania, United States Steak 'n Shake Full time

Job Summary:

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Steak 'n Shake. As a Service Team Member, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service, quality, and cleanliness are met.

Key Responsibilities:

  • Provide excellent customer service to guests, ensuring that their needs are met and exceeded.
  • Operate a cash register, process transactions, and handle customer payments.
  • Prepare and serve food and beverages to guests, including operating a drive-thru window.
  • Maintain a clean and safe work environment, adhering to health and safety standards.
  • Work effectively as part of a team to achieve sales and customer satisfaction goals.
  • Perform other duties as assigned by management, such as restocking supplies, cleaning equipment, and maintaining inventory.

Requirements:

  • Must be 16 years of age or older.
  • Able to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 20-30 pounds occasionally.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Reliable transportation to and from work.

What We Offer:

  • A competitive hourly wage.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.
  • A comprehensive training program to ensure your success in the role.