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Customer Service Representative
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Lebanon, Pennsylvania, United States latitude Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to handle multiple tasks efficiently.Key ResponsibilitiesCustomer Support: Respond to customer...
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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to provide exceptional customer support and ensure customer satisfaction.
Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or in-person, providing accurate information about products and services.
- Handle customer complaints and resolve issues in a timely and professional manner, escalating complex problems to the appropriate department when necessary.
- Assist customers with placing orders, tracking shipments, and managing returns or exchanges, ensuring all transactions are processed accurately.
- Maintain detailed records of customer interactions, including inquiries, complaints, and feedback, and update customer information in the database as needed.
- Stay informed about the company's products and services, providing customers with recommendations and insights to meet their needs.
- Gather and report customer feedback to help improve products, services, and customer experience, participating in regular team meetings to discuss common issues and potential solutions.
- Assist the sales team by providing product information, processing orders, and following up on leads, identifying opportunities for upselling and cross-selling.
- Participate in ongoing training programs to improve customer service skills and product knowledge, staying current with industry trends and best practices.
- Work closely with other departments, such as sales, logistics, and technical support, to ensure a seamless customer experience, contributing to a positive team environment.
- High school diploma or equivalent; a college degree is a plus.
- 1+ years of experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- A positive attitude and a strong commitment to providing exceptional customer service.
- Ability to work independently and as part of a team.
- Bilingual abilities are a plus but not required.
Salary: $20 - $25 an hour
