Customer Service Representative

2 months ago


Lebanon, Pennsylvania, United States latitude Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to handle multiple tasks efficiently.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, provide accurate information about products and services, and ensure customer satisfaction.
  • Issue Resolution: Handle customer complaints and resolve issues in a timely and professional manner, escalating complex problems to the appropriate department when necessary.
  • Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges, ensuring all transactions are processed accurately.
  • Record Keeping: Maintain detailed records of customer interactions, including inquiries, complaints, and feedback, and update customer information in the database as needed.
  • Product Knowledge: Stay informed about the company's products and services, providing customers with recommendations and insights to meet their needs.
  • Customer Feedback: Gather and report customer feedback to help improve products, services, and customer experience, participating in regular team meetings to discuss common issues and potential solutions.
  • Sales Support: Assist the sales team by providing product information, processing orders, and following up on leads, identifying opportunities for upselling and cross-selling.
  • Training and Development: Participate in ongoing training programs to improve customer service skills and product knowledge, staying current with industry trends and best practices.
  • Team Collaboration: Work closely with other departments, such as sales, logistics, and technical support, to ensure a seamless customer experience, contributing to a positive team environment.
  • Problem Solving: Use critical thinking skills to analyze customer issues and provide effective solutions, remaining calm under pressure and maintaining a professional demeanor.
Requirements
  • High school diploma or equivalent; a college degree is a plus.
  • 1+ years of experience in customer service or a related field.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to handle high-pressure situations and manage multiple tasks simultaneously.
  • A positive attitude and a strong commitment to providing exceptional customer service.
  • Ability to work independently and as part of a team.
  • Bilingual abilities are a plus but not required.


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