Patient Experience Director
10 hours ago
As a Patient Experience Manager with Morrison Healthcare, you will play a critical role in ensuring the highest level of patient satisfaction and account retention. You will be responsible for coordinating and directing all patient experience activities within the assigned system, monitoring ongoing initiatives, and negotiating as needed to achieve the highest client and customer satisfaction levels.
Key Responsibilities- Track financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective units
- Maintain and support client satisfaction at a level that ensures account retention
- Administer required client/customer surveys and respond in a timely and effective manner
- Monitor and ensure compliance, progression, and follow-up of any patient satisfaction initiatives
- Assist in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
- Participate and add value to hospital committees as necessary
- Ensure compliance with all regulatory agencies (CMS, JCAHO)
- Increase regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintain an awareness of the patient satisfaction updates and industry conditions
- HS diploma/GED or equivalent combination of education and experience; 4-year degree preferred
- 2-3 years in-servicing experience in customer service training
- Hospitality and healthcare experience preferred
- 3-4 years experience in service-oriented operations
- Good coaching and on-the-job training skills required
- Excellent organizational skills and ability to multi-task essential
Morrison Healthcare is a member of Compass Group USA, a leading national food and nutrition services company. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, and more. We are an equal opportunity employer and welcome applications from qualified candidates.
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Patient Experience Director
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Patient Experience Director
1 week ago
Houston, Texas, United States Compass Group USA Full timeJob SummaryAs a Patient Experience Manager at Morrison Healthcare, you will play a crucial role in ensuring the highest levels of client and customer satisfaction within our assigned system. Your primary responsibility will be to coordinate and direct all patient experience activities, monitoring and negotiating as needed to achieve exceptional results.Key...
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Patient Experience Director
1 week ago
Houston, Texas, United States Compass Group USA Full timeJob SummaryAs a Patient Experience Manager at Morrison Healthcare, you will play a critical role in ensuring the highest levels of client and customer satisfaction, while driving financial growth and business expansion. This position requires a strong leader who can effectively coordinate and direct patient experience activities, monitor and negotiate...
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Patient Experience Director
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Houston, Texas, United States Compass Group USA Full timeJob SummaryAs a Patient Experience Manager at Morrison Healthcare, you will play a critical role in ensuring the highest levels of client and customer satisfaction within our assigned system. Your primary responsibility will be to coordinate and direct all patient experience activities, monitoring ongoing initiatives and negotiating as needed to achieve...
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