Patient Experience Ambassador

5 days ago


Houston, Texas, United States One Medical Full time
About Us

One Medical is a healthcare organization that provides high-quality, patient-centered care to individuals and families. Our mission is to transform the healthcare experience by delivering exceptional service, innovative technology, and a personalized approach to medicine.

The Opportunity

We are seeking a highly skilled and compassionate Patient Experience Ambassador to join our team at our Braeburn office in Houston, TX. As a key member of our senior health team, you will be responsible for providing exceptional patient care and support to our senior patients (age 65+).

Key Responsibilities:
  • Use impeccable communication skills to ensure a positive and seamless patient experience, including patient intake, same-day schedule management, and follow-up scheduling.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, and printing/paperwork tasks.
  • Assist senior patients with administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation.
  • Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
  • Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.
  • Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
Requirements:
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Bilingual/Spanish speaking preferred.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits:

We offer a comprehensive benefits package designed to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: starts at $20.50/hour.
Protecting Your Future:

We offer a range of benefits to support your future, including:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.


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