Guest Service Agent: Overnight

2 weeks ago


Chicago, Illinois, United States Kimpton Hotels & Restaurants Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Hotels & Restaurants. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities
  • Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring accurate and efficient processing of their stay.
  • Answer phone calls and respond to guest inquiries, providing accurate and helpful information.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Conduct pre-assignment of hotel rooms, ensuring guest preferences and special requests are met.
  • Follow established key control policy and ensure proper credit policies are followed.
  • Submit lost and found articles, accompanied by a completed lost and found report.
  • Monitor room availability and review daily the selling status of the hotel using yield management system.
  • Attend department meetings and communicate effectively with other departments via telephone and/or radio.
Requirements
  • Previous experience in a Front Desk or customer-facing role is helpful.
  • High school diploma or general education degree (GED) required.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work overnights, weekends, and holidays.
  • Work well under pressure, taking care of many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter information accurately is helpful.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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